Like every year we are checking out our customer services and I would like to ask you let me know if there are any aspect you feel need attention. As this is a wide topic I will cut it into smaller bits and discuss them one at a time. Please help us out and keep this on topic. If you make a post that really helps us I would be honored to get the poster a free product.
This time we would like to invite comments on the payment system. Did you ever have problems paying and what was the reason fo
Pre-orders paid by bank transfer:
If you pay via bank transfer you have the opportunity to pay the amount whenever you want. Once the Box has released you can pay the amount and the Box will be shipped as soon as the payment has been confirmed by the accounting department.
So this is like the customer posted in the Forum.
Pre-orders paid by credit card:
The invoice amount will be reserved in the moment the customer makes the pre-order of a not released product, but the credit card will not