krwei921 0 Posted March 22, 2015 Share Posted March 22, 2015 Hello. I just bought Bus and Cable Car Simulator and I already have a problem. After about a half hour or so the game just says launcher stopped working and I have to close the program. I've been running it as admin and even changed the install directory. I'm not sure what to do. I am running Windows 8 on a desktop computer. Thanks. Link to comment Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted March 22, 2015 Aerosoft Share Posted March 22, 2015 Hello, please attach a screenshot of the situation when the error occurs and if possibly copy the error message and paste it in here. Jonas Link to comment Share on other sites More sharing options...
krwei921 0 Posted March 22, 2015 Author Share Posted March 22, 2015 Hello, I didn't get a screen shot yet but the game just freezes then pops up with "Launcher has stopped working and has to close the program. Windows will notify you if there is a solution." Then I am forced to close the program. Link to comment Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted March 23, 2015 Aerosoft Share Posted March 23, 2015 Hello, when this happens please open the "eventvwr.exe" from windows and navigate to "Windows-Protocols"->"Application Logs(or something like this)" and look for the Error message in there. Copying this is very much appreciated. Jonas Link to comment Share on other sites More sharing options...
piccadilly4 0 Posted June 26, 2015 Share Posted June 26, 2015 HI When my installation gets to 81% it just stops and freezes, any help? Thanks. Link to comment Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted June 29, 2015 Aerosoft Share Posted June 29, 2015 Hey Picadilly, could you just do what i wrote above? "when this happens please open the "eventvwr.exe" from windows and navigate to "Windows-Protocols"->"Application Logs(or something like this)" and look for the Error message in there. Copying this is very much appreciated." This will lead us to the error i think! Jonas Link to comment Share on other sites More sharing options...
DADO 0 Posted August 24, 2016 Share Posted August 24, 2016 hi, I had the same problem..... this is the file with log Nome registro: Application Origine: Application Error Data: 25/08/2016 0.43.23 ID evento: 1000 Categoria attività:(100) Livello: Errore Parole chiave: Classico Utente: N/D Computer: DADO Descrizione: Nome dell'applicazione che ha generato l'errore: Launcher.exe_unknown, versione: 0.0.0.0, timestamp: 0x4df3f66c Nome del modulo che ha generato l'errore: vPhysX.vplugin, versione: 0.0.0.0, timestamp: 0x4de75552 Codice eccezione: 0xc0000005 Offset errore 0x0001083b ID processo che ha generato l'errore: 0x1304 Ora di avvio dell'applicazione che ha generato l'errore: 0x01d1fe57ee4f48a7 Percorso dell'applicazione che ha generato l'errore: D:\busecablecar\Bin\Launcher.exe Percorso del modulo che ha generato l'errore: D:\busecablecar\Bin\vPhysX.vplugin ID segnalazione: f23758f9-fd33-4af0-ab79-a3a298a4213d Nome completo pacchetto che ha generato l'errore: ID applicazione relativo al pacchetto che ha generato l'errore: XML evento: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2016-08-24T22:43:23.373756600Z" /> <EventRecordID>1518</EventRecordID> <Channel>Application</Channel> <Computer>DADO</Computer> <Security /> </System> <EventData> <Data>Launcher.exe_unknown</Data> <Data>0.0.0.0</Data> <Data>4df3f66c</Data> <Data>vPhysX.vplugin</Data> <Data>0.0.0.0</Data> <Data>4de75552</Data> <Data>c0000005</Data> <Data>0001083b</Data> <Data>1304</Data> <Data>01d1fe57ee4f48a7</Data> <Data>D:\busecablecar\Bin\Launcher.exe</Data> <Data>D:\busecablecar\Bin\vPhysX.vplugin</Data> <Data>f23758f9-fd33-4af0-ab79-a3a298a4213d</Data> <Data> </Data> <Data> </Data> </EventData> </Event> Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 25, 2016 Aerosoft Share Posted August 25, 2016 Okay the error indicated that part of the sim can't be loaded. We suggest you try this: 1) remove the product using the Windows Software control panel (do not manually delete the program files) 2) do a disk check (right click on the drive, select properties, select tools, select check now) 3) reboot your computer 4) log in with administrative rights 5) disable the anti-virus software temporary 6) install the product 7) enable the anti-virus software 8) defragment your disk (NOT if you are using a SSD) Link to comment Share on other sites More sharing options...
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