charliebravo 0 Posted October 27, 2014 Share Posted October 27, 2014 Hello, While I had no problem at all with version 1.0 of the A318-9 Extended software, on de-installing version 1.0 and installing V1.10 my McAfee Anti Virus software (which was disabled on the installation of the software) quarantines the A318-19 configuration manager (which as you know is an .exe file). This .exe file is identified as a Trojan with the name "Artemis!F5B04DC361" and removed from the Aerosoft base A318-19 base folder within FSX. What ever I do, I can not get this very much needed .exe file to take it's proper place within the installation in order to configure the aircraft. Can you advise me as to what to do to get this version of your product to install correctly without this important file being kicked out by my anti virus software each time of installing or simply opening its location folder. Thank you for your help with this problem. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted October 27, 2014 Deputy Sheriffs Share Posted October 27, 2014 Configure your virus scanner in a way not to scan this file or the respective folder. Also please report this false positive at McAfee. Aerosoft can't solve this problem. Link to comment Share on other sites More sharing options...
Emi 5161 Posted October 27, 2014 Share Posted October 27, 2014 Hi, we have heared time kind of report from time to time, but apparently we don't recieve any replies from the developers of these Anti Virus software. Therefore we can only advise to deactivate your Anti Virus temporarily while installing the Airbus and afterwards to exclude the FS folder from the scans of your Anti Virus software. We far there has not been any virus aimed at flight simulation, so it won't do any harm to your computer to disable the Anti Virus from scanning your FS folder. It will make your FS a bit faster too! Link to comment Share on other sites More sharing options...
charliebravo 0 Posted October 28, 2014 Author Share Posted October 28, 2014 Thank you for your replies. I have already reported this problem to McAfee. If anyone knows how to make McAfee bypass this folder on its scan, I would really appreciate that. I have not been able to find a way to do this, neither have I been able to see how you add a file to the "Trusted" list within McAfee's software. Any further help appreciated as it will not only help me but , very likely other too who have up to date McAfee anti virus software on their computer. Regards Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 28, 2014 Aerosoft Share Posted October 28, 2014 http://kb.mit.edu/confluence/pages/viewpage.action?pageId=5380943 Link to comment Share on other sites More sharing options...
charliebravo 0 Posted October 30, 2014 Author Share Posted October 30, 2014 The link above is much appreciated. Regards Link to comment Share on other sites More sharing options...
Greenpug 6 Posted November 25, 2014 Share Posted November 25, 2014 Link above seems only to cover full version of McAfee. I have BT NetProtect Plus..anyone know anything about that one? Further to that I have the configurator for the A320/321 and this looks identical to the one for the A318/319. Can it be used for a318/319? It is accepted by McAfee! Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted November 25, 2014 Deputy Sheriffs Share Posted November 25, 2014 Further to that I have the configurator for the A320/321 and this looks identical to the one for the A318/319. Can it be used for a318/319? No, as the configurator does not only change ini files used by both products but also other files only relevant for the specific aircraft family. Link to comment Share on other sites More sharing options...
JustanotherPilot 14 Posted November 27, 2014 Share Posted November 27, 2014 I just can't get the configurator to run with the A318, keep getting "Unknown Hard error" message, despite being exempt from my Kaspersky antivirus and having done 3 re-installs(with antivrus off). Is there a way to manually enter preferences in the ini file and is there a list of values to change. Link to comment Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted November 27, 2014 Aerosoft Share Posted November 27, 2014 I have forwarded this to the developer and will get back to you as soon as possible. Link to comment Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted November 27, 2014 Aerosoft Share Posted November 27, 2014 Have you run that program with admin rights? Do you have ".net4" installed? Link to comment Share on other sites More sharing options...
JustanotherPilot 14 Posted November 28, 2014 Share Posted November 28, 2014 Have you run that program with admin rights? Do you have ".net4" installed? yes Link to comment Share on other sites More sharing options...
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