PatrickZ 300 Posted July 16, 2014 Share Posted July 16, 2014 It is logical because this scenery was not developed by Aerosoft itself. It was developed by a third-party developer, Aerosoft was only the publisher. Looking back it might have been better if Aerosoft had not published it, but it's always easy to say so afterwards. Link to comment Share on other sites More sharing options...
Fabian Boulegue [old] 213 Posted July 17, 2014 Share Posted July 17, 2014 Fabian was quick to address my concern. Kudos for him. We always try to get back as soon as possible with you guys. I m really happy that all of you understand our offer ! Greets Fabian Link to comment Share on other sites More sharing options...
PatrickZ 300 Posted July 19, 2014 Share Posted July 19, 2014 If you're going to redo Rome Fiumicino anyway, would it perhaps be an idea to also include Rome Ciampino as a bonus? Secondary airports near the big cities are often being forgotten about, but I think they can be a nice addition. Link to comment Share on other sites More sharing options...
Emi 5161 Posted July 19, 2014 Share Posted July 19, 2014 If you're going to redo Rome Fiumicino anyway, would it perhaps be an idea to also include Rome Ciampino as a bonus? Secondary airports near the big cities are often being forgotten about, but I think they can be a nice addition. And who will pay for it? We somehow need to make money. The development costs for such an airport are high, so we can't simply give you a second airport, while we already get problems with a first one. Perhaps sometimes in the far future Ciampino will be done as a seperate project, but no gurantee. Link to comment Share on other sites More sharing options...
Petrovich 1 Posted July 25, 2014 Share Posted July 25, 2014 Does it mean that we will never see AES for existing FS9 version of LIRF? Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 26, 2014 Author Aerosoft Share Posted July 26, 2014 Does it mean that we will never see AES for existing FS9 version of LIRF? I doubt that indeed. We need the developer to change the scenery and at this moment that does not seem to be happening. Link to comment Share on other sites More sharing options...
rocky 118 Posted July 26, 2014 Share Posted July 26, 2014 Top man as always Mathijs Link to comment Share on other sites More sharing options...
jordanal 21 Posted July 26, 2014 Share Posted July 26, 2014 Not a personal issue, but I'm curious to know why you couldn't offer a simple credit to the Aerosoft Shop account and let the customer decide what to spend it on next? Link to comment Share on other sites More sharing options...
jenstt 13 Posted July 26, 2014 Share Posted July 26, 2014 Because they've already got the scenery they paid for I suppose.. You can't force uninstall something from a distance.. And the developer needs to be paid for the FS9 version I suppose.. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 27, 2014 Author Aerosoft Share Posted July 27, 2014 Because they've already got the scenery they paid for I suppose.. You can't force uninstall something from a distance.. And the developer needs to be paid for the FS9 version I suppose.. Indeed. There is no way to kno what customers bought the product already while waiting for the FSX version. Link to comment Share on other sites More sharing options...
jordanal 21 Posted July 27, 2014 Share Posted July 27, 2014 I get the fact that these people have the FS9 version and it can't be refunded by uninstall. My thinking is, if the rough value of the FSX version was worth one of the three offered 'make-up' (we're sorry this happened) airports, say 20 EUR for example, why restrict the person to a particular 'make-up' airport at all? Just credit 20 EUR to the person's Aerosoft Shop account and let them use it on any future Aerosoft product. It would also save the need for case-by-case replacement communications. In other words, a 'make-up' credit, not a refund for the FS9 product they've already received. That's what I would've preferred had I bought this product. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 28, 2014 Author Aerosoft Share Posted July 28, 2014 I get the fact that these people have the FS9 version and it can't be refunded by uninstall. My thinking is, if the rough value of the FSX version was worth one of the three offered 'make-up' (we're sorry this happened) airports, say 20 EUR for example, why restrict the person to a particular 'make-up' airport at all? Just credit 20 EUR to the person's Aerosoft Shop account and let them use it on any future Aerosoft product. It would also save the need for case-by-case replacement communications. In other words, a 'make-up' credit, not a refund for the FS9 product they've already received. That's what I would've preferred had I bought this product. Contract we have do not always allow that. Link to comment Share on other sites More sharing options...
Kristian Nørregaard 2 Posted July 28, 2014 Share Posted July 28, 2014 I did not buy the Rome scenery, but, I have to say that Aerosoft is dealing with this in a very professional way. Link to comment Share on other sites More sharing options...
claudio1963 0 Posted July 29, 2014 Share Posted July 29, 2014 Vey sad indeed, looks like I have to design it myself. So proud of Aerosoft to be honest, always be a customer to them. Link to comment Share on other sites More sharing options...
Er!k 572 Posted July 30, 2014 Share Posted July 30, 2014 Has someone already got an e-mail? Link to comment Share on other sites More sharing options...
Fabian Boulegue [old] 213 Posted July 30, 2014 Share Posted July 30, 2014 No, we currently working on it now ! I ll keep you updated here when emails are sended out. I think this would be in the upcoming week. Link to comment Share on other sites More sharing options...
Er!k 572 Posted July 30, 2014 Share Posted July 30, 2014 Thanks Fabian Link to comment Share on other sites More sharing options...
Fabian Boulegue [old] 213 Posted August 1, 2014 Share Posted August 1, 2014 First mails been sended out, the other should follow today ! Little Update... All emails should be sended out, if you have any future questions etc please contact me via email ! Link to comment Share on other sites More sharing options...
Fabian Boulegue [old] 213 Posted August 3, 2014 Share Posted August 3, 2014 All orders that has been done (and followed the step by step guide from the email) has been approved yet. If you done a order and its not approved, you maybe did something wrong. Please contact me then again under my email address (simply replay to the refund email) and tell me your order no. please. Greets Fabian Link to comment Share on other sites More sharing options...
TheSarge 0 Posted August 3, 2014 Share Posted August 3, 2014 i would like to opt to get the Dubin in exchange for not waiting on the FSX vesion of Rome. I dont remember where i stored the email to respond through there! would you need my fs9 reg key as proof of purchase? Link to comment Share on other sites More sharing options...
Fabian Boulegue [old] 213 Posted August 4, 2014 Share Posted August 4, 2014 Hey TheSarge, drop me a mail if all your informations (order no. etc not the key) at fabian.boulegue@aerosoft.de Greets Link to comment Share on other sites More sharing options...
TheSarge 0 Posted August 6, 2014 Share Posted August 6, 2014 i would like to opt to get the Dubin in exchange for not waiting on the FSX vesion of Rome. I dont remember where i stored the email to respond through there! would you need my fs9 reg key as proof of purchase? i tried to email you but i keep getting delivery error. I have to search all my email and payware sites receipt history to find an order #. are you sure my email address and reg key cant be used to verify order. i would think the reg key in Aerosoft database would trace back to an order#. Link to comment Share on other sites More sharing options...
Fabian Boulegue [old] 213 Posted August 6, 2014 Share Posted August 6, 2014 Hello, well my email adress fabian.boulegue@aerosoft.de could be reached by all of them so maybe you done a typo. Yes i ll need the order informations, the serial is not enought sorry. Greets Fabian Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted August 7, 2014 Deputy Sheriffs Share Posted August 7, 2014 TheSarge, just copy then paste Fabian's address into the e-mail. Best way to handle the long keys you get too. Link to comment Share on other sites More sharing options...
TheSarge 0 Posted August 9, 2014 Share Posted August 9, 2014 TheSarge, just copy then paste Fabian's address into the e-mail. Best way to handle the long keys you get too. I am using hotmail and did copy and paste his email it rejected my message stating it could not delivered will try it again i ddont knnow if pay pal hoolds a history of all my transactions but that would seem the best placce if any to look it up! Link to comment Share on other sites More sharing options...
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