FlightSimSoft.com 283 Posted September 16, 2013 Share Posted September 16, 2013 We have now established a ticketing system to improve our support for PFPX. If you have technical issues, wishes for upcoming versions or general questions not determined for this forum, you are free to file a support ticket at: http://www.flightsimsoft.com/support/ Using this ticketing system will make support much easier for us and improve response times. Link to comment Share on other sites More sharing options...
ChrisM 3 Posted September 20, 2013 Share Posted September 20, 2013 To be honest, I really liked the interaction between the programmers and users in this forum. Now, as there is a "ticket system", which per se is a good solution to channeling the bug reports (would be even better if all users could see the already submitted bugs & there actual status, e.g. like shown here: http://www.redmine.org/projects/redmine/issues ) - ,it seems that FSS is very rarely participating on answers & discussions in this forum (2 posts in 3 days). Hopefully this is only a temporarily exception, because even if one could file a ticket now, some questions will arise which may also be of interest for other people. Also I think that there are bugs/feature requests out there which will need some discussion by the community, and which can not be solved/communicated by simply filing a hidden ticket. So please try to maintain the good, healthy and regular communications with your customers on this forum. Thank's a lot Link to comment Share on other sites More sharing options...
Airway88 17 Posted September 21, 2013 Share Posted September 21, 2013 I have filed a ticket, for 3 days ago, have not get a reply on that yet, even that it is a major bug/failure on PFPX, that actually stops me using the program, since this have to be sorted out before I do anything more in PFPX. Link to comment Share on other sites More sharing options...
FlightSimSoft.com 283 Posted September 22, 2013 Author Share Posted September 22, 2013 To be honest, I really liked the interaction between the programmers and users in this forum. Now, as there is a "ticket system", which per se is a good solution to channeling the bug reports (would be even better if all users could see the already submitted bugs & there actual status, e.g. like shown here: http://www.redmine.org/projects/redmine/issues ) - ,it seems that FSS is very rarely participating on answers & discussions in this forum (2 posts in 3 days). Hopefully this is only a temporarily exception, because even if one could file a ticket now, some questions will arise which may also be of interest for other people. Also I think that there are bugs/feature requests out there which will need some discussion by the community, and which can not be solved/communicated by simply filing a hidden ticket. So please try to maintain the good, healthy and regular communications with your customers on this forum. Thank's a lot The ticketing system is not supposed to replace this forum. It is thought to be an addition for topics not to be posted in the forum like lost prodcut keys etc. This system significantly facilitates customer communication for us. As we also have 'real-world' jobs, there may be days where we are not able reply to all of your posts. Link to comment Share on other sites More sharing options...
FlightSimSoft.com 283 Posted September 22, 2013 Author Share Posted September 22, 2013 I have filed a ticket, for 3 days ago, have not get a reply on that yet, even that it is a major bug/failure on PFPX, that actually stops me using the program, since this have to be sorted out before I do anything more in PFPX. Can you tell me when you filed the ticket. We don't seem to have an open one with this kind of error report. Link to comment Share on other sites More sharing options...
lfishe 1 Posted October 19, 2013 Share Posted October 19, 2013 I put in a support ticket (Your request (313) has been received and is being reviewed by our support staff.) on Oct 11 17:23 (CEST) with this issue, as well as having posted on this forum. (Using REX no TAF reports in PFPX, TAF in metar.xml file Started by lfishe, 05 Oct 2013) Thanks, Lynn . Thanks Lynn, for the info. Regards Rene 18 Posts: Gender:Male Location:Lafayette, Indiana Interests:FSX Posted A minute ago Their has not been a reply to my support ticket 313 entered on Oct 11 @ 17:23 CEST Link to comment Share on other sites More sharing options...
flightex 5 Posted October 21, 2013 Share Posted October 21, 2013 I also submitted a ticket, even two, there days ago and still no answer.RS Link to comment Share on other sites More sharing options...
flightex 5 Posted October 21, 2013 Share Posted October 21, 2013 three days agoRS Link to comment Share on other sites More sharing options...
pinco 5 Posted November 13, 2013 Share Posted November 13, 2013 I purchased PFPX yesterday by PCAviator. I reiceved the mail with a serial code that was already used by an other customer ! I got the message " no valid license or license expired ". I wrote to PCAviator and now I'm waiting for a new activation code..... There are a lot of confusion in their heads Link to comment Share on other sites More sharing options...
pinco 5 Posted November 13, 2013 Share Posted November 13, 2013 I've just received the new serial code from PC Aviator. Now all is OK ! Link to comment Share on other sites More sharing options...
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