crwk78 0 Posted August 28, 2013 Share Posted August 28, 2013 I've just downloaded installer file. I run the file and immediately get the following message: "The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher." I'm running Windows 7 Home Premium 64 Bit. Help please.. Link to comment Share on other sites More sharing options...
balus 43 Posted August 29, 2013 Share Posted August 29, 2013 Check the file size, you may have a corrupted download It should be 198,368,704 bytes or 189 MB. Link to comment Share on other sites More sharing options...
Moshe 16 Posted August 29, 2013 Share Posted August 29, 2013 I am having the same issue, I have purchased the product from flightsimsoft.com online store, however the download link provided leads to Aerosoft installer. Only the English version installation will not start, all the others are fine. This is the error i'm getting, it refers me to Aerosoft. I have downloaded many times, using all options: Chrome or IE, master link or DropBox. The file size looks ok (193,720 K) and is the same for every download. Running W7 Pro SP1. Please advise Link to comment Share on other sites More sharing options...
Root Admin A. Muegge 57 Posted August 29, 2013 Root Admin Share Posted August 29, 2013 Hi, first...disable the anti-virus software temporary!!! If this will not work for you... Which OS? Latest upate for the current OS? Please try... delete this folder C:\program files\Common Files\InstallShield\ :\Documents and Settings\“USER“\Lokale Einstellungen\Temp\ 1) do a disk check (right click on the drive, select properties, select tools, select check now) 2) reboot your computer 3) log in with administrative rights 4) disable the anti-virus software temporary 5) install the product 6) enable the anti-virus software Link to comment Share on other sites More sharing options...
Moshe 16 Posted August 29, 2013 Share Posted August 29, 2013 Perfect. Thank you Link to comment Share on other sites More sharing options...
vellas 0 Posted August 29, 2013 Share Posted August 29, 2013 Hello. I have the same problem as Moshe. Cannot get the installer to work. I have disabled the anti-virus, deleted the folders as described above... nothing sems to help. Can anyone explain what this may be? I am using Windows 7 SP1 fully updated. Thanks. Link to comment Share on other sites More sharing options...
medeo 0 Posted September 1, 2013 Share Posted September 1, 2013 Hello. I have the same problem as Moshe. Cannot get the installer to work. I have disabled the anti-virus, deleted the folders as described above... nothing sems to help. Can anyone explain what this may be? I am using Windows 7 SP1 fully updated. Thanks. Hi Vellas, I had this prob, too. Tried all the proposed solutions, without success. I then re-downloaded the installer using IE (initially I used Chrome) and with the anitvirus still switched off. This time installation worked without any prob. Don't know if it was IE, Chrome's safety settings or the fact that I had AV off the 2nd time... But perhaps worth giving a try, Michael. Link to comment Share on other sites More sharing options...
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