Shaun Fletcher 570 Posted January 6, 2004 Share Posted January 6, 2004 I have already had an instance where i have been e-mailed via my Private E-mail Address regarding a Support Issue. Support will not be provided via e-mail, this is the whole purpose of the Support Forums. If you have a question concerning a support issue, you only need register here and post. Please do not send e-mails asking for support, you will only be told to come back here. Note This only applies to the Aerosoft Online Shop. Thank You. Shaun. Link to comment Share on other sites More sharing options...
Robert S 75 Posted April 8, 2004 Share Posted April 8, 2004 Maybe I read the post wrong, but are you saying that you will not reply to emails sent to your private email address? Of course, this makes sense and I would agree with that, but the tone of this post suggests that no support will be given to any emails sent when dealing with the online store...and the online store specifically directs users to send customer service issues to an email address (I believe it directed me to support@aerosoft.com) :roll: Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted April 10, 2004 Author Share Posted April 10, 2004 Hello Ripmaster, That of course means to private e-mail addresses unless directed to write to me or Mathijs personally by us. Support for Products will be conducted here. If the problem is to do with Registration keys or the installer needs resetting these request's can of course be dealt with at info@aerosoft-shop.com But no product support will be given via e-mail. These issues will be dealt with on the forums. If the problem concerns a product from Aerosoft.de IE: CD registration numbers missing etc we will tell people to write to them at there support address. They do have e-mail support, where as we dont. We like to keep it where everyone can see the problem and probable fixes. Or see that it is being dealt with. Take for instance a product has a minor problem. Its easier and less time consuming to answer a few posts on the forum, than to write back to 50 individuals who all report the same problem Bests Shaun Link to comment Share on other sites More sharing options...
MattNW 0 Posted January 22, 2005 Share Posted January 22, 2005 Umm. I have a question down the index that's been there for about three days. Only need a yes/no on it and I'll buy the product or not. Look for the post about the Aerosoft Flight Calculator. Link to comment Share on other sites More sharing options...
horse1116 0 Posted November 25, 2005 Share Posted November 25, 2005 and the online store specifically directs users to send customer service issues to an email address (I believe it directed me to. Hi there. I think you got some of this wrong. But on the other hand there are a few things you acctually convinced me with. Can you add more to that? Link to comment Share on other sites More sharing options...
lljj 0 Posted December 7, 2005 Share Posted December 7, 2005 ok, I understand now why I don't get answers. I have reïnstalled navy amph. support too many times and I just followed the instructions. I have a valid reg.key. What am I doing wrong? LJ Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted December 7, 2005 Author Share Posted December 7, 2005 ok, I understand now why I don't get answers. I have reïnstalled navy amph. support too many times and I just followed the instructions. I have a valid reg.key. What am I doing wrong? LJ Please read the General FAQs thread that is stuck to the top of this forum, there is a post that tells you how to reset your installer. Link to comment Share on other sites More sharing options...
njersey163 0 Posted March 5, 2006 Share Posted March 5, 2006 I am having trouble finding out how to use al aircraft for personal use in my traffic 2006, for flight simulator 2004. Where should I go? Link to comment Share on other sites More sharing options...
virtual pilot 0 Posted September 1, 2006 Share Posted September 1, 2006 Hi Shaun we have a problem too. Before 2-3 months Mathjis did provide us with 2-3 FOC copies for reviews, but now when the system is changed the installer wants to enter the last 4 digits from the card, so what to do... P.S This is Boris from Virtual Pilot corp. Link to comment Share on other sites More sharing options...
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