Jump to content
Sign in to follow this  
Shaun Fletcher

Product Support online via forum, not email or Private Mess

Recommended Posts

I have already had an instance where i have been e-mailed via my Private E-mail Address regarding a Support Issue.

Support will not be provided via e-mail, this is the whole purpose of the Support Forums.

If you have a question concerning a support issue, you only need register here and post.

Please do not send e-mails asking for support, you will only be told to come back here.

Note This only applies to the Aerosoft Online Shop.

Thank You.

Shaun.

Share this post


Link to post
Share on other sites

Maybe I read the post wrong, but are you saying that you will not reply to emails sent to your private email address? Of course, this makes sense and I would agree with that, but the tone of this post suggests that no support will be given to any emails sent when dealing with the online store...and the online store specifically directs users to send customer service issues to an email address (I believe it directed me to support@aerosoft.com)

:roll:

Share this post


Link to post
Share on other sites

Hello Ripmaster,

That of course means to private e-mail addresses unless directed to write to me or Mathijs personally by us.

Support for Products will be conducted here.

If the problem is to do with Registration keys or the installer needs resetting these request's can of course be dealt with at info@aerosoft-shop.com

But no product support will be given via e-mail. These issues will be dealt with on the forums. If the problem concerns a product from Aerosoft.de IE: CD registration numbers missing etc we will tell people to write to them at there support address. They do have e-mail support, where as we dont. We like to keep it where everyone can see the problem and probable fixes. Or see that it is being dealt with.

Take for instance a product has a minor problem. Its easier and less time consuming to answer a few posts on the forum, than to write back to 50 individuals who all report the same problem ;)

Bests Shaun :)

Share this post


Link to post
Share on other sites

Umm. I have a question down the index that's been there for about three days. Only need a yes/no on it and I'll buy the product or not. Look for the post about the Aerosoft Flight Calculator.

Share this post


Link to post
Share on other sites
and the online store specifically directs users to send customer service issues to an email address (I believe it directed me to.

Hi there. I think you got some of this wrong. But on the other hand there are a few things you acctually convinced me with. Can you add more to that?

Share this post


Link to post
Share on other sites

ok, I understand now why I don't get answers.

I have reïnstalled navy amph. support too many times and I just followed the instructions. I have a valid reg.key. What am I doing wrong?

LJ

Share this post


Link to post
Share on other sites
ok, I understand now why I don't get answers.

I have reïnstalled navy amph. support too many times and I just followed the instructions. I have a valid reg.key. What am I doing wrong?

LJ

Please read the General FAQs thread that is stuck to the top of this forum, there is a post that tells you how to reset your installer.

Share this post


Link to post
Share on other sites

I am having trouble finding out how to use al aircraft for personal use in my traffic 2006, for flight simulator 2004. Where should I go?

Share this post


Link to post
Share on other sites

Hi Shaun we have a problem too. Before 2-3 months Mathjis did provide us with 2-3 FOC copies for reviews, but now when the system is changed the installer wants to enter the last 4 digits from the card, so what to do...

P.S This is Boris from Virtual Pilot corp.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this  

×
×
  • Create New...