Administrator Heinz Flichtbeil 1609 Posted October 19, 2012 Administrator Share Posted October 19, 2012 Now you can find the Airport Hamburg, formerly Hamburg Fuhlsbüttel (EDDH) in our shop. Productpage. Greetings... Link to comment Share on other sites More sharing options...
XPlaneNut 1 Posted October 20, 2012 Share Posted October 20, 2012 Hi Heinz, I purchased this today and have to say very disappointed. I use 12 Gigs of Ram and my Amsterdam scenery is perfect but this at the same settings has blurred textures. I played around with various settings to get sharp textures like EHAM and cant get them, it even crashed my machine at one point. If it cant be sorted how do I request a refund or credit? Link to comment Share on other sites More sharing options...
rogjack 0 Posted October 20, 2012 Share Posted October 20, 2012 Has Hamburg been pulled? I ordered this a couple of hours ago and the order has since disappeared without offering me a download. No response from Aerosoft, probably not working Saturday. Link to comment Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1609 Posted October 20, 2012 Administrator Share Posted October 20, 2012 Hello rogjack, i don't think, that Hamburg has been pulled. How do you complete the paymant? If you do it with paypal, then there is somtimes a delay... Link to comment Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1609 Posted October 20, 2012 Administrator Share Posted October 20, 2012 Hello XPlaneNut, can you tell me your rendering settings? The texture resolution (rendering options) must be very high or extreme res. Then it must look so (with "very high"): And if you changed the texture resolution, then you must restart X-Plane 10. Link to comment Share on other sites More sharing options...
rogjack 0 Posted October 20, 2012 Share Posted October 20, 2012 Hello rogjack, i don't think, that Hamburg has been pulled. How do you complete the paymant? If you do it with paypal, then there is somtimes a delay... Yes, I used Paypal. I have bought other airports this way, Keflavik, Amsterdam, Toulouse, Lugano. All had a download immediately. This one has died and no support around. I will not be able to reply again to this post today as I am on posting restriction as a new member. Link to comment Share on other sites More sharing options...
XPlaneNut 1 Posted October 20, 2012 Share Posted October 20, 2012 Hello XPlaneNut, can you tell me your rendering settings? The texture resolution (rendering options) must be very high or extreme res. Then it must look so (with "very high"): And if you changed the texture resolution, then you must restart X-Plane 10. Compress Textures to Save Ram - Ticked Texture Resolution - Very High World Detail Distance - High Airport Detail - High Shadow Detail - Static Water Reflection - Default Number of Trees - Sparse Number of Objects - Tons Number of Roads - Tons Number of Cars - Kansas Residential Cloud Detail 30% OSX Mountain Lion X-Plane 10.10R3 2.7 i5 Processor 12 Gigs Ram 512MB Graphics Chip Link to comment Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1609 Posted October 20, 2012 Administrator Share Posted October 20, 2012 Yes, I used Paypal. I have bought other airports this way, Keflavik, Amsterdam, Toulouse, Lugano. All had a download immediately. This one has died and no support around. I will not be able to reply again to this post today as I am on posting restriction as a new member. Ok rogjack, i can sort it out on monday, unfortunately... sorry. I hope, it works today or tomorrow... If not, please post tomorrow... Link to comment Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1609 Posted October 20, 2012 Administrator Share Posted October 20, 2012 Compress Textures to Save Ram - Ticked Texture Resolution - Very High World Detail Distance - High Airport Detail - High Shadow Detail - Static Water Reflection - Default Number of Trees - Sparse Number of Objects - Tons Number of Roads - Tons Number of Cars - Kansas Residential Cloud Detail 30% OSX Mountain Lion X-Plane 10.10R3 2.7 i5 Processor 12 Gigs Ram 512MB Graphics Chip In Amsterdan, there is used a very high texture set, but in Hamburg we have lower the set, so that the framerate is better. But it shall look like my picture above. I have shot it with "very high". But my grafic is 4 GB (Nvidia GTX 670). X-Plane uses the RAM of the grafic-card in particular. You can see the texture load at the bottom of the rendering options menu. And to avoid an X-plane crash (memory failure) the value shall be lower than the RAM of the grafic-card. Link to comment Share on other sites More sharing options...
XPlaneNut 1 Posted October 20, 2012 Share Posted October 20, 2012 In Amsterdan, there is used a very high texture set, but in Hamburg we have lower the set, so that the framerate is better. But it shall look like my picture above. I have shot it with "very high". But my grafic is 4 GB (Nvidia GTX 670). X-Plane uses the RAM of the grafic-card in particular. You can see the texture load at the bottom of the rendering options menu. And to avoid an X-plane crash (memory failure) the value shall be lower than the RAM of the grafic-card. I'll try that, thanks. Link to comment Share on other sites More sharing options...
XPlaneNut 1 Posted October 21, 2012 Share Posted October 21, 2012 Ok, game doesnt crash now, but textures are still really terrible. Is there somewhere with the option to download the higher res textures like EHAM? Being unemployed spending €20 on an airport expecting the same quality as Amsterdam only to find it with terrible blurry textures is a huge disappointment. I would have thought it EHAM with 12 Gigs of RAM and 512MB Graphic's card runs fine, then the smaller EDDH would be the same. Link to comment Share on other sites More sharing options...
ron72 263 Posted October 21, 2012 Share Posted October 21, 2012 Ok, game doesnt crash now, but textures are still really terrible. Could you possibly provide a screenshot to see, what's going wrong? Maybe there is a quick solution Regards Ron Link to comment Share on other sites More sharing options...
rogjack 0 Posted October 23, 2012 Share Posted October 23, 2012 After 4 days I am no nearer to obtaining the scenery for Hamburg. Support have suggested that I did not order correctly, a point I dispute and have told me to order again. It seems that the order was correct enough for them to get paid as the money has left my paypal account. Support is extremely slow in responding and there seems to be no procedure for alerting Aerosoft to problems with the shop. I have purchased all of the previous x-plane scenery enhancements from Aerosoft and I am very unhappy at being treated this way. Support have offered me no solution other than reordering. No offer of refund of the money I have paid has been made. EDIT: The ordering people have responded and said that a connection problem between the shop and Paypal was the cause of the error. They have now provided the download link. I think they need to add a button to the shop to indicate a failed download. Link to comment Share on other sites More sharing options...
maletin 13 Posted October 23, 2012 Share Posted October 23, 2012 Support have offered me no solution other than reordering.when support talked about the scenary reordering, there might exist a mix-up with XPlaneNut. you don't have a download link right now? can't you send a paypal account statement to help them finding the payment? Link to comment Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1609 Posted October 23, 2012 Administrator Share Posted October 23, 2012 Hello rogjack, you have contact (per Zendesk) to our support officer Shaun Fletcher. Please send him more information about the paypal payment. Regards Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted October 23, 2012 Share Posted October 23, 2012 Hello rogjack, I believe the problem has now been resolved. Link to comment Share on other sites More sharing options...
XPlaneNut 1 Posted October 24, 2012 Share Posted October 24, 2012 I took down the screenshot as it was hosted on my professional photography site as I dont use Flickr or any of those file sharing sites. I just have to get used to the textures being blurry, however it might stop me from future purchases unless they are the same quality as Amsterdam. Link to comment Share on other sites More sharing options...
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