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  • Root Admin

Good. Thanks for letting us know!

 

Can I ask people to not use this topic for things that my support officers can handle here or at https://helpdesk.aerosoft.com/portal/home? This is really a topic that is intended to be only for our CEO. Big lines, big problems. If you feel one of my support officers really let you down or if we as a company are doing something stupid. 

 

At https://helpdesk.aerosoft.com/portal/home we are running a 82% happiness Rating right now (the stats show the last 24 hours).

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Of the 2 negative comments one was from a pirate who complained we did not give him a code for a copy he downloaded from The Pirate Bay, the other was from a person who asked us support in Korean. We written him we do not support that language and offered him English, German, Spanish, Portugees, French and Dutch. When he send us a negative comment I asked a friend of mine to interpret and I am sure we can sort it out with him.

 

As I manage this department every ticket that ends with a bad rating is send to my email and I check every single one of them. We can not make everybody happy but we'll sure try. If you are annoyed, unhappy or in any way think we could do better: mathijs.kok@aerosoft.com. If you have a comment you feel my CEO should know, this is the topic!

 

 

 

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Well I did not find any email support from you and on the forum you left us this: "MY TRAFFIC 2013 SUCKS !!!!!!!!!!!!!!!!!!!!! DOESN'T INSTALL AREOSOFT MADE A CRAPPY PRODUCT !!!!!!!!!!!!!!!!! I ha

I will be glad to. Though I have not seen the comments I can more or less guess what they were, lol. The strangest thing is that I am often seen as the person why brought protection to Aerosoft while

Dear Sir: I am having the hardest time with your product MY TRAFFIC 2013 I puchased it on line installed it correctly , and it doesn't appear to fuction correctly, my question to you is. Why arent you

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For the CEO...

 

The space that Aerosoft occupies - retailer, curator, and developer - creates, at times, a conflicting posture.

 

Often, projects are abandoned as it seems that aerosoft does not retain any rights to maintain a product as the underlying sim platforms evolve.  It would be nice to see commitment to certain products across the evolutionary changes in the underlying platforms.  I am not asking for a freebie in perpetuity here as I understand paying incremental fees to offset the development required.  However, the product portfolio seems to ebb and flow and two things seem to be true in light of this: 1) once an aircraft exists, short of it not selling well for your, it is an item of interest, and 2) the underlying materials - models, textures, techniques - don't seem to change radically enough such that they don't retain enough residual value.  I suppose what I am suggesting is that Aerosoft is mature enough as a company to move away from "curator" and take an active role in developing or at least sub-contracting where you retain rights to maintain and improve products.

 

Thank you.

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I believe we have a very good record in maintaining our aircraft. Airbusses sold 4 years ago got an update last week and we offer low cost updates for many products. Not a lot of aircraft add-on builders do the same, you often pay full price even if the new version contains many parts of the one you already paid for.

 

But it is commercially very dangerous. Updates almost never sell new copies. They are a 'free' service that is very costly. The fact we now still work on our P3D Airbusses and CRJ's is because that work will also benefit the new MFS versions. If it was not for those versions on the horizon we would simply spend money that we would never get back. You have to keep in mind margins are low in this business.

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Hi Mathijis,

 

For clarity, which I could have done a better job on in my post above, I concur on the aircraft space and only mention aircraft as, once they exist, there will be ongoing interest in them.  I should have specified that some scenery projects seem to die on the vine due to the content provider evaporating.  Two examples come to mind: KSMF and EFHK.  My advocacy is that, for as much as possible, IP move forward on platforms, which of course I see is happening with MSFS.  Perhaps I should have advocated that more in-house development occur or that rights to moving forward on platforms be retained.   Everything about MSFS says that it is rooted in its predecessor enough, at least scenery-wise, that products can be sustained.

 

Very short version: develop more in house so the sting of developer dissolution/disinterest doesn't leave holes in airport coverage.  It would seem that Microsoft has left the door open for airport scenery and aircraft in the new base product.  The need is even greater with the "legacy" platforms.

 

Thanks.

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  • 3 weeks later...

Hi, from Queesland Australia.

 

I am using the new MSFS and like it, despite bugs and peculiarites.

However, there is a serious shortage of WATER BASED AIRCRAFT!

Please put some on Aerosoft's To Do list.

     (1) I already have your magnificent PBY Catalina and love it - that would be my first choice.

     (2) Next would be a Beaver or Piper Cub or Cessna floatplane, something to get into small islands, lakes, rivers etc., range of ~300 - 600 nm.

     (3)The Wilga floatplane is probably easy to model, and gives great STOL capability.

 

Your products stand out from the rest and  I wish you success.

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On 11/26/2020 at 7:49 PM, Mathijs Kok said:

Thanks for that!

Hi there, Mathjis, I just wanted to say few words that I had in the back of my mind for long time. Also please excuse my english, it's not my native language.

 

I am a casual player. I have not bought any addon before, but owned FSX for long time. I don't even own a yoke and I fly with controller/keyboard :D

 

MSFS2020 is the first game that I have bought most expensive option of, (Premium Deluxe Edition). I have looked at Aerosoft as a company that will release many good addons and this is first time in my life that I am excited for addon (CRJ).

 

I want to say that I will want to support your endevors in future if all your airplanes will be priced fairly. I hope that you will offer some airplanes with same complexity as standard airliners already in the game and some with more complex systems like what PMDG does or atleast a little bit more complex than standard airplanes. I am willing to learn to fly those planes because simming is hobby that I've grown to like and I plan on building upon it.

 

It's just that MSFS will be my only platform to build this on.

 

You have my support in future and there are many more non-simmers like me who will purchase addons, as long as they are good quality and offer decent amount of content for the fair price. I love the work you do and I hope you will release CRJ soon. I am excited for that. I also want to say that I wish your company released Airbus A300-600 and other older Airbuses.

 

I also wish you would release DC-8 for MSFS because it's my favourite aircraft of all time, together with MD-11.

 

Do you think you could make DC-8 MSFS conversion after CRJ? I'd happily pay whatever is the current price of that airplane, just so I could fly it in MSFS in all it's glory.

 

I appreciate the work you do and I wish you all the best :D

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I have a more technical question regarding the future Airbus series for MSFS. I used to have them in both FSX and P3D and I really loved them! Only issue I had is that the FPS needed to be 18 FPS+ due to the FBW system to function correctly. Since I had a heavily customized P3D with loads of AI traffic (1.500 schedules), I had to disable AI on approach in order to prevent issues.

 

Is the same technique also used in MSFS? In other ways, will be the bus also need 18 FPS to work decently? Just curious...

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  • Root Admin
On 12/3/2020 at 12:02 PM, Er!k said:

I have a more technical question regarding the future Airbus series for MSFS. I used to have them in both FSX and P3D and I really loved them! Only issue I had is that the FPS needed to be 18 FPS+ due to the FBW system to function correctly. Since I had a heavily customized P3D with loads of AI traffic (1.500 schedules), I had to disable AI on approach in order to prevent issues.

 

Is the same technique also used in MSFS? In other ways, will be the bus also need 18 FPS to work decently? Just curious...

 

Not really a question for management. But we simply do not know, we are not not in that stage.

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Unsure about the correct place for this suggestion, but here goes.

 

have you ever thought of taking the bus mechanic simulator (really nice sim, only lacking the economics part of it) and creating an aircraft mechanic simulator, namely with piston models?

 

It could be awesome! 
 

Anyway, also using the opportunity to thank Aerosoft for reliable quality on sim products for many years. I’m quite a fan (and client)!

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13 hours ago, gmoreira said:

Unsure about the correct place for this suggestion, but here goes.

 

have you ever thought of taking the bus mechanic simulator (really nice sim, only lacking the economics part of it) and creating an aircraft mechanic simulator, namely with piston models?

 

It could be awesome! 
 

Anyway, also using the opportunity to thank Aerosoft for reliable quality on sim products for many years. I’m quite a fan (and client)!

 

In fact yes. Problem is that aircraft mechanics are a bit less 'known' to users. 

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  • 5 weeks later...
  • Members
On 8.12.2020 at 02:11, gmoreira sagte:

Unsure about the correct place for this suggestion, but here goes.

 

have you ever thought of taking the bus mechanic simulator (really nice sim, only lacking the economics part of it) and creating an aircraft mechanic simulator, namely with piston models?

 

It could be awesome! 
 

Anyway, also using the opportunity to thank Aerosoft for reliable quality on sim products for many years. I’m quite a fan (and client)!

Hi Gmoreira,

It's a good idea, but at present we have no developer which would have the knowledge to do such a simulator.
Kind regards

Winfried

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On 3.12.2020 at 08:28, JellySnek sagte:

Hi there, Mathjis, I just wanted to say few words that I had in the back of my mind for long time. Also please excuse my english, it's not my native language.

 

I am a casual player. I have not bought any addon before, but owned FSX for long time. I don't even own a yoke and I fly with controller/keyboard :D

 

MSFS2020 is the first game that I have bought most expensive option of, (Premium Deluxe Edition). I have looked at Aerosoft as a company that will release many good addons and this is first time in my life that I am excited for addon (CRJ).

 

I want to say that I will want to support your endevors in future if all your airplanes will be priced fairly. I hope that you will offer some airplanes with same complexity as standard airliners already in the game and some with more complex systems like what PMDG does or atleast a little bit more complex than standard airplanes. I am willing to learn to fly those planes because simming is hobby that I've grown to like and I plan on building upon it.

 

It's just that MSFS will be my only platform to build this on.

 

You have my support in future and there are many more non-simmers like me who will purchase addons, as long as they are good quality and offer decent amount of content for the fair price. I love the work you do and I hope you will release CRJ soon. I am excited for that. I also want to say that I wish your company released Airbus A300-600 and other older Airbuses.

 

I also wish you would release DC-8 for MSFS because it's my favourite aircraft of all time, together with MD-11.

 

Do you think you could make DC-8 MSFS conversion after CRJ? I'd happily pay whatever is the current price of that airplane, just so I could fly it in MSFS in all it's glory.

 

I appreciate the work you do and I wish you all the best :D

Hi JellySnek,
before we start with new aircraft, we will put our existing ones onto the new FS level. This will take a lot of time.
The pricing of the products are not fixed, but we expect prices on the level or below the existing one.

 

Please take a look onto our website from time to time and you will be up to date about our upcoming aircraft.

 

Kind regards

Winfried

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I just uninstalled my Airbus Bundle with a319 thru a320.  I am taking the hit on a purchase that I bought few months ago.  Tired of flying and crashing to desktop.   NEVER ISSUES WITH P3DV4 IN ANY OTHER SIM EXCEPT THIS GARBAGE!  NEVER AGIN!  

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11 minutes ago, Tommy P said:

I just uninstalled my Airbus Bundle with a319 thru a320.  I am taking the hit on a purchase that I bought few months ago.  Tired of flying and crashing to desktop.  WHAT A PIECE OF IN SHIT PROGRAM.  NEVER ISSUES WITH P3DV4 IN ANY OTHER SIM EXCEPT THIS GARBAGE!  NEVER AGIN!  

 

Although I'm checking from my phone and may have missed them. I don't see any posts shereuou explained the issues you had. I've been using the products for years wuthout CTDs, and I personally know several thousand people who also don't have CTDs using it.

 

I certaimly respect your decision, and wish you the best. Beyond that, lets keep things above board please.

 

 

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  • Deputy Sheriffs
42 minutes ago, DaveCT2003 said:

 

Although I'm checking from my phone and may have missed them. I don't see any posts shereuou explained the issues you had...

 

 

Hey Dave, seeing as how you were on your phone in this reply, you probably meant "where you" instead of "shereuou" so it should read, "I don't see any posts where you explained the issues you had."

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15 hours ago, Herman said:

Hey Dave, seeing as how you were on your phone in this reply, you probably meant "where you" instead of "shereuou" so it should read, "I don't see any posts where you explained the issues you had."

 

Yeah, I must have fat fingered it... plus I was following Mathijs rules and drinking a bottle of wine!  LOL!

 

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