I installed Fairbanks for FSX and the installation seemed to work OK. I used the Aerosoft Launcher (updated version) to activate. However activation wasn't possible. I used the on line activation feature and received this message:

Undefined error: Err - id (0)

I sent a support request with all the information required but haven't heard a word as yet. This was a couple of days ago.

Has anyone had a similar problem with this scenery?

Jack Fentress

Hello Jack,

Your Ticket #21761 was answered with an activation code.

Shaun............

Don't have it. Where would I find it? E-mail or somewhere else?

Jack

Will be in your email. check junk folders etc.

Shaun...........

Nothing there. When was it sent?

Jack

Shaun...........

Veronika Plet sent me an e-mail with the Activation data and after a little struggle I finally got things working. Was her e-mail what you were referring to?

Jack

Shaun...........

Veronika Plet sent me an e-mail with the Activation data and after a little struggle I finally got things working. Was her e-mail what you were referring to?

Jack

Yes but its also on the Zendesk.

Shaun...........

Now I have to show my ignorance.

Zendesk? What is that? I don't recall ever hearing about it.

Jack

Shaun...........

Now I have to show my ignorance.

Zendesk? What is that? I don't recall ever hearing about it.

Jack

Zendesk is the software that the mail that goes to support@aerosoft.com goes to.