jack1ca 4 Posted September 13, 2012 Share Posted September 13, 2012 I installed Fairbanks for FSX and the installation seemed to work OK. I used the Aerosoft Launcher (updated version) to activate. However activation wasn't possible. I used the on line activation feature and received this message: Undefined error: Err - id (0) I sent a support request with all the information required but haven't heard a word as yet. This was a couple of days ago. Has anyone had a similar problem with this scenery? Jack Fentress Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted September 13, 2012 Share Posted September 13, 2012 Hello Jack, Your Ticket #21761 was answered with an activation code. Link to comment Share on other sites More sharing options...
jack1ca 4 Posted September 13, 2012 Author Share Posted September 13, 2012 Shaun............ Don't have it. Where would I find it? E-mail or somewhere else? Jack Link to comment Share on other sites More sharing options...
Matt_Smith 1116 Posted September 13, 2012 Share Posted September 13, 2012 Will be in your email. check junk folders etc. Link to comment Share on other sites More sharing options...
jack1ca 4 Posted September 13, 2012 Author Share Posted September 13, 2012 Shaun........... Nothing there. When was it sent? Jack Link to comment Share on other sites More sharing options...
jack1ca 4 Posted September 13, 2012 Author Share Posted September 13, 2012 Shaun........... Veronika Plet sent me an e-mail with the Activation data and after a little struggle I finally got things working. Was her e-mail what you were referring to? Jack Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted September 14, 2012 Share Posted September 14, 2012 Shaun........... Veronika Plet sent me an e-mail with the Activation data and after a little struggle I finally got things working. Was her e-mail what you were referring to? Jack Yes but its also on the Zendesk. Link to comment Share on other sites More sharing options...
jack1ca 4 Posted September 14, 2012 Author Share Posted September 14, 2012 Shaun........... Now I have to show my ignorance. Zendesk? What is that? I don't recall ever hearing about it. Jack Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted September 15, 2012 Share Posted September 15, 2012 Shaun........... Now I have to show my ignorance. Zendesk? What is that? I don't recall ever hearing about it. Jack Zendesk is the software that the mail that goes to support@aerosoft.com goes to. Link to comment Share on other sites More sharing options...
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