Drjazz 1 Posted March 24, 2012 Share Posted March 24, 2012 hi, My copy of PMDG NGX is completely unusable since all mouse operations are ignored. the suggestion has been made on another forum that this may be an "activation" issue. There was no activation process supplied with the product just a "registration key". What is one supposed to do with it? Thanks for any advice RH Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted March 24, 2012 Deputy Sheriffs Share Posted March 24, 2012 Check the PMDG support page here. If necessary, you can also open a support ticket with them on that page. I bought mine in August, so I don't remember the process exactly, but for sure it must be activated. Again, see the above link to get you started. Link to comment Share on other sites More sharing options...
Drjazz 1 Posted March 25, 2012 Author Share Posted March 25, 2012 If only I could. PMDG seem to have given up on direct support and passed responsibilty to their AVSIM forum. I am hoping that Aerosoft support will help me out. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted March 25, 2012 Deputy Sheriffs Share Posted March 25, 2012 If only I could. PMDG seem to have given up on direct support and passed responsibilty to their AVSIM forum. I am hoping that Aerosoft support will help me out. Nonsense! Simply open a ticket! I opened 3 tickets within the last 2 month (the last one about 10 days ago), and they have been answered with 24 hrs. Link to comment Share on other sites More sharing options...
Drjazz 1 Posted March 25, 2012 Author Share Posted March 25, 2012 Hi Mopperle, Nonsense you say! I have been able to register on the PMDG support forum, and am able to log-in; I then receive the "verification" email to complete the process, and click on the field to complete the process. Unfortunately that is as far as it goes! I get returned to the support page and a message "not verified" appears. I have been round this loop at least six times. Now that really is "nonsense". Thanks for reading RH Link to comment Share on other sites More sharing options...
flyingnut 2 Posted March 25, 2012 Share Posted March 25, 2012 Hi Mopperle, Nonsense you say! I have been able to register on the PMDG support forum, and am able to log-in; I then receive the "verification" email to complete the process, and click on the field to complete the process. Unfortunately that is as far as it goes! I get returned to the support page and a message "not verified" appears. I have been round this loop at least six times. Now that really is "nonsense". Thanks for reading RH Registering for the support forum is not the same as registering for product support. It is two different things. http://support.precisionmanuals.com/Main/frmRegister.aspx Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted March 25, 2012 Deputy Sheriffs Share Posted March 25, 2012 Flyingnut is correct . That doesn't take anything away from Drjazz' prblems with the forum. The Avism forum is a great place to learn from others, just like the Aerosoft forums, for many issues. The publisher's site (PMDG) in this case is the place to go with the OP's issue. That's why I suggested him going there. Link to comment Share on other sites More sharing options...
drjazz99 0 Posted March 25, 2012 Share Posted March 25, 2012 Hi Guys its me again, I am not allowed to make further posts until March 31!!! So I asked my twin brother if he would post this response for me. I have now successfully verified my user on the PMDG support forum ( I was in the right place). I had to give a fresh name, password and email address and the verify process completed successfully. It would seem that the verify process was not sophisticated enough to offer a clue as why it was rejecting the other id. I now have two ids, one verified and one un-verified. I will have to try to remember which is which. I now have a support ticket for my problem and hopefully I will be flying off to Amsterdam before long (hope springs eternal) Thanks for your interest, cheers Ray Hardiman ps I guess the forum administrator/policeman is saying to me - " Hey you, you are cluttering up the forum , move along , and dont show your face till next week"!!! Link to comment Share on other sites More sharing options...
flyingnut 2 Posted March 25, 2012 Share Posted March 25, 2012 The Avsim forums have recently been "upgraded" and there are various reported issues. You may be having forum problems because of the forum issues. Link to comment Share on other sites More sharing options...
Superpilotv2 5 Posted March 25, 2012 Share Posted March 25, 2012 Yeah, a major upgarde has been done in the past days, so that could have been your problem. As far as I can remember, you´ll get an window in which you have to type in your serial key when you try to load the NGX for the first time. Link to comment Share on other sites More sharing options...
Drjazz 1 Posted March 25, 2012 Author Share Posted March 25, 2012 I have now been informed by Aerosoft that this is a PMDG problem and hence I must hope for a solution there. I guess that will be the end of my posts here Thanks for reading Cheers RH Link to comment Share on other sites More sharing options...
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