mongo52 2 Posted November 22, 2011 Share Posted November 22, 2011 Let me start by saying that I believe that this problem is of my own doing. I was fiddling around some time back with removing un-needed files on my C: drive, and I am pretty sure that I deleted the files necessary to uninstall and then reinstall Oslo. I tried flying there recently and the airport looked like many files were missing. When I tried to uninstall and reinstall it, I remembered my illadvised foray. When I try now to uninstall it, I get an error message as follows: Error Code: -5001 : 0x80070002 Error Information: >SetupNew\setup.cpp (142) PAPP: PVENDOR: PGUID: $16.0.0.435 @Windows 7 / Server 2008 R2 Service Pack 1 (7601) IE Version: 9.0.8112.16421 When I tried to install Oslo, I got a message saying please remove the original version. Please let me know what info you need to confirm that I have purchased the software, and I am a licensed user. Then, if possible, can you suggest a way to fix my boneheadedness. Thanks Mike Gutierrez North Hollywood, California Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted November 22, 2011 Share Posted November 22, 2011 Hello Mike, Please try the suggestion here. Link to comment Share on other sites More sharing options...
mongo52 2 Posted November 26, 2011 Author Share Posted November 26, 2011 Thank you Shaun. This seems to have worked. One thing I want to confirm, however. First, I am running Windows 7 64 bit, and the "InstallShield Installation Information" folder was under "Program Files (x86)". Since the installation worked, I assume this was the correct directory. Also, I temporarily removed all of the files in the InstallShield etc folder, and installed the Oslo scenery. When I copied all of the Installshield files back to the InstallShield folder, I got a message saying that one of the files was already in the InstallShield folder. I assume that this file was created when I reinstalled Oslo, and therefore when I was asked if I wanted to merge the two folders, I said no, and kept the original InstallShield folder in the temp folder I had created. Is this OK? I still have the original InstallShield folder in the temporary location, and I can merge the two if needed. Thanks again for your help. Mike Gutierrez Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted November 28, 2011 Share Posted November 28, 2011 Hello Mike, Yes you got the right folder, you can either delete it or leave it. Link to comment Share on other sites More sharing options...
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