edualves62 4 Posted February 28, 2011 Share Posted February 28, 2011 After type my email and serial, the laucher show Activation data not complete! A new installation is required! I send email to support and the answer was: I have reset your key so you should be able to re-install. I deleted the old one, clean the registry and reinstall, still no working. Is it normal? Regards 1 Link to comment Share on other sites More sharing options...
James A 39 Posted February 28, 2011 Share Posted February 28, 2011 You could try adding a few more sentences to the thread name, someone other than me could well be nuts enough to answer. You must now hold the record of all time for the longest thread question!! Try simplifying!!!! 1 Link to comment Share on other sites More sharing options...
edualves62 4 Posted February 28, 2011 Author Share Posted February 28, 2011 You could try adding a few more sentences to the thread name, someone other than me could well be nuts enough to answer. You must now hold the record of all time for the longest thread question!! Try simplifying!!!! Sorry !!! Fixed that. Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted March 1, 2011 Share Posted March 1, 2011 After type my email and serial, the laucher show Activation data not complete! A new installation is required! I send email to support and the answer was: I have reset your key so you should be able to re-install. I deleted the old one, clean the registry and reinstall, still no working. Is it normal? Regards The reason being is that you sent all the details that were required for an offline activation, even your mail was titled, "Offline-Activation". So we duly checked your account and saw that you had used all 3 so your key was reset for you. Not at one point in the initial e-mail did you state anything about any problem! I have however forwarded your recent e-mail onto one of the tech guys to see if he knows whats wrong as he deals with the new registration system. Link to comment Share on other sites More sharing options...
edualves62 4 Posted March 1, 2011 Author Share Posted March 1, 2011 The reason being is that you sent all the details that were required for an offline activation, even your mail was titled, "Offline-Activation". So we duly checked your account and saw that you had used all 3 so your key was reset for you. Not at one point in the initial e-mail did you state anything about any problem! I have however forwarded your recent e-mail onto one of the tech guys to see if he knows whats wrong as he deals with the new registration system. Thank you Mr. Shaun, I just follow the instruction on LAUNCHER. I hope now the support team send me the PRODUCT ACTIVATE KEY Best regards Eduardo Link to comment Share on other sites More sharing options...
edualves62 4 Posted March 2, 2011 Author Share Posted March 2, 2011 Thank you Mr. Shaun, I just follow the instruction on LAUNCHER. I hope now the support team send me the PRODUCT ACTIVATE KEY Best regards Eduardo Hey !!!! 24 hours and nothing, how long I have to wait for my key? It is not a free product, I payed for. 1 Link to comment Share on other sites More sharing options...
Snave 466 Posted March 2, 2011 Share Posted March 2, 2011 Given that you chose OFFline activation, not online, the problem is yours. Suggest being patient. Being pleasant however, is not a suggestion, it is a requirement as you are the one who made the error, and there's no need to compound it. Link to comment Share on other sites More sharing options...
edualves62 4 Posted March 2, 2011 Author Share Posted March 2, 2011 Simon Evans,Do not waste your time without knowing what is happening, I did not choose to activate off line, this software did not let me activate on line. Your help was very valuable. Link to comment Share on other sites More sharing options...
Snave 466 Posted March 2, 2011 Share Posted March 2, 2011 Simon Evans,Do not waste your time without knowing what is happening, I did not choose to activate off line, this software did not let me activate on line. Your help was very valuable. Yes, indeed it was. More so than your question. But don't worry about me wasting my time. Entertainment value high, even if informational value low. Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted March 4, 2011 Share Posted March 4, 2011 Hello Eduardo, I believe we are dealing with this via e-mail. What however is strange is that your computer is not issuing a Local Key! Link to comment Share on other sites More sharing options...
edualves62 4 Posted March 4, 2011 Author Share Posted March 4, 2011 Hello Eduardo, I believe we are dealing with this via e-mail. What however is strange is that your computer is not issuing a Local Key! Hi Shaun, Thats right, I am using the Launcher, but the Local Key is missing. Windows Vista Ultimate SP2 Link to comment Share on other sites More sharing options...
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