Rosiee 0 Posted February 19, 2011 Share Posted February 19, 2011 I brought the City Bus Simulator game yesterday and whenever i load it up it just shows a blank screen but has sound to it. I have tired about 100 to re-install it but it still has the same problem, I think its somthing to do with the graphics card i really dont want to install a different one as my computer is pretty up to date . I dont want to pay £29.95 for somthing I cant use. How do I get a refund for this product? Link to comment Share on other sites More sharing options...
maddz 737 55 Posted February 19, 2011 Share Posted February 19, 2011 1st things 1st, check your DirectX version, make sure is up to date, if not, update it.You say you have a fairly up-to-date pc, and the game reguires a very low end graphics card, so you shouldnt have any probs there.Unless its on board graphics...... But im just guessing here as you have failed to supply any info for anyone willing to help you. As far as refunds go, put yourself in Aerosofts position.Its a bit late to be asking for a refund, once you have downloaded the software.It is now in your posecion, on your pc... If aerosoft refund you, they loose a sale, and your in for a free copy of city bus sim, as its now on your hard drive. At the end of the day its down to you to make sure your pc will run it, before purchase, just the same as buying it from your local shop in the box - Once the seal is broken you dont get a refund for the same reason - you could have copied it. So check DirectX, as the systoms would suggest it is that. Then if thats doesnt do it ( make sure you do try it ) you can write an E-mail to Support@aerosoft.com Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted February 21, 2011 Share Posted February 21, 2011 I brought the City Bus Simulator game yesterday and whenever i load it up it just shows a blank screen but has sound to it. I have tired about 100 to re-install it but it still has the same problem, I think its somthing to do with the graphics card i really dont want to install a different one as my computer is pretty up to date . I dont want to pay £29.95 for somthing I cant use. How do I get a refund for this product? Your computer may well be up to date but does it meet the requires specifications to run the game. Can you please tell me what make and model of graphics card your computer has installed. Link to comment Share on other sites More sharing options...
Rosiee 0 Posted February 21, 2011 Author Share Posted February 21, 2011 Thank you for replying, Im using a Toshiba L650 Laptop The graphics card is an Intel HD Graphics (core 1.3) Link to comment Share on other sites More sharing options...
maddz 737 55 Posted February 21, 2011 Share Posted February 21, 2011 And no mention of DirectX.... If you dont have it, you dont have a chioce whether to install or not. You need it. DirectX Download Also you need Quicktime if you dont already have it QuickTime 7 Download Back to Laptop spec : Operating system : XP/Vista/Win7 ?? Proccesor : 'i' series? AMD? Intel? RAM : 1 gig, 2 gig ,3 gig?????? You have on board graphics - not a card. Link to comment Share on other sites More sharing options...
Rosiee 0 Posted February 21, 2011 Author Share Posted February 21, 2011 Sorry im not very technical minded As far as I know i have DirectX 11 I have Qucktime because I have iTunes My operating system is Windows 7 Proccesor: Intel Core 1.3 3Gig Of Ram Link to comment Share on other sites More sharing options...
maddz 737 55 Posted February 22, 2011 Share Posted February 22, 2011 1.3Ghz? You can check this by going to start menu, control panel, then in Green >System and security<, then in Green again, >System<. Link to comment Share on other sites More sharing options...
Matt_Smith 1116 Posted February 22, 2011 Share Posted February 22, 2011 Luke I think he means i3 From what I can work out the L650 range are all i3 with various graphics cards in them. We supply shed loads of them at work Link to comment Share on other sites More sharing options...
maddz 737 55 Posted February 22, 2011 Share Posted February 22, 2011 Indded Matt ,its a little confusing. From what i can work out, i might be wrong here, but intel HD grapics are on-board, and run throught the processor. If that is the case, and it is a 1.3 Ghz, then it isnt powerfulll enough, going by the required spec: Minimum: 2.0 GHz Core 2 Duo, AMD Athlon XP or comparable processor Windows® Vista / XP, DirectX® 9.0c RAM: Windows® XP 1 GB , Windows® Vista 2 GB Graphics Card: Nvidia GeForce 86xx or a comparable ATI-Graphics Card Installations-Size: 3.0 GB And thats minimun, Recomended is a 3.2 Ghz But we need a reply from Rosiee. Link to comment Share on other sites More sharing options...
Matt_Smith 1116 Posted February 22, 2011 Share Posted February 22, 2011 Luke I think you will find the i3 processors wont be 1.3ghz, possibly 2+ Ghz thought I dont know, Toshiba's website makes about as much sense as being vegitarian Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted February 23, 2011 Share Posted February 23, 2011 Thank you for replying, Im using a Toshiba L650 Laptop The graphics card is an Intel HD Graphics (core 1.3) I'm afraid to say that your graphics chip is not of the required type. It does state specifically what is required for this product in the system requirements. Link to comment Share on other sites More sharing options...
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