Bobpr 0 Posted February 19, 2011 Share Posted February 19, 2011 Hi, I just purchased an upgrade to FS Flight Keeper and the serial number is being withheld by Aerosoft. The following message is included with the confirmation email: Flight Keeper 3.10 : Please contact the aerosoft support (order status is not proved)! I used Paypal and my account and credit card have been charged. I downloaded the product but cannot use it. Is there a link to the correct Aerosoft support folks that can fix this? Please advise. Thanks. Bob.. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted February 19, 2011 Deputy Sheriffs Share Posted February 19, 2011 Bob, that's a typical Paypal problem. As long as they do not confirm the payment to Aerosoft, your order won't be processed. And sometimes Paypal needs a lot of time. Reason (beside others) for me to stop using Paypal. Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted February 19, 2011 Share Posted February 19, 2011 Hello Bob, Can you please send an e-mail to support@aerosoft.com with your order number and they will sort it for you. [EDIT] Bob I believe I just answered your e-mail with your key. Link to comment Share on other sites More sharing options...
Bobpr 0 Posted February 19, 2011 Author Share Posted February 19, 2011 Hello Bob, Can you please send an e-mail to support@aerosoft.com with your order number and they will sort it for you. [EDIT] Bob I believe I just answered your e-mail with your key. Yes, I received the email this morning and did note my account had been updated. Thank you very much for the prompt response and help. Bob.. Link to comment Share on other sites More sharing options...
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