Jump to content

Serial number not provided with order


Bobpr

Recommended Posts

Hi,

I just purchased an upgrade to FS Flight Keeper and the serial number is being withheld by Aerosoft. The following message is included with the confirmation email:

Flight Keeper 3.10 : Please contact the aerosoft support (order status is not proved)!

I used Paypal and my account and credit card have been charged. I downloaded the product but cannot use it. Is there a link to the correct Aerosoft support folks that can fix this? Please advise. Thanks.

Bob..

Link to comment
Share on other sites

  • Deputy Sheriffs

Bob,

that's a typical Paypal problem. As long as they do not confirm the payment to Aerosoft, your order won't be processed. And sometimes Paypal needs a lot of time. Reason (beside others) for me to stop using Paypal.

Link to comment
Share on other sites

Hello Bob,

Can you please send an e-mail to support@aerosoft.com with your order number and they will sort it for you.

[EDIT] Bob I believe I just answered your e-mail with your key.

Yes, I received the email this morning and did note my account had been updated. Thank you very much for the prompt response and help.

Bob.. :)

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. Privacy Policy & Terms of Use