Rezabrya 1 Posted January 16, 2010 Share Posted January 16, 2010 I just bought the BeaverX from your shop and it won't let me get into the updates section to download updates for it. I out in my Serial and email and it says they are wrong. Help! Link to comment Share on other sites More sharing options...
darem 106 Posted January 16, 2010 Share Posted January 16, 2010 Same problem here with Hamburg. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted January 16, 2010 Aerosoft Share Posted January 16, 2010 Same problem here with Hamburg. I just tried to get an update and had no problems. I also saw 31 other people downloading updates without any problems reported. The updates for the Beaver and Hamburg are the same as have been shared with thousands of other customers before. So honestly I would be very surprised if there would be a new problem. It's an offline process not linked to the shop in any way. Would you be so kind to send a few screenshots of these errors to support@aerosoft.com so we can check out what's happening? Link to comment Share on other sites More sharing options...
darem 106 Posted January 16, 2010 Share Posted January 16, 2010 Done. It's not downloading what causes the problem, but registering. Regards, Bernhard Edit: Might well be that it is linked to the new shop? Another info: The program wasn't bought here, but at simmarket. But this shouldn't hinder me to register it with you - at least I was able to register other programs bought there here for the updates... Link to comment Share on other sites More sharing options...
Rezabrya 1 Posted January 16, 2010 Author Share Posted January 16, 2010 My problem is that it isnt accepting my serial or email or something. I will not bother sending a screeny as it is not necessary. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted January 17, 2010 Aerosoft Share Posted January 17, 2010 Done. It's not downloading what causes the problem, but registering. Regards, Bernhard Edit: Might well be that it is linked to the new shop? Another info: The program wasn't bought here, but at simmarket. But this shouldn't hinder me to register it with you - at least I was able to register other programs bought there here for the updates... Indeed the shop used does not matter, I'll have our web people check on this tomorrow morning. Sorry I misunderstood the problem. Link to comment Share on other sites More sharing options...
darem 106 Posted January 17, 2010 Share Posted January 17, 2010 No prob and thanks for your reply. Link to comment Share on other sites More sharing options...
Rezabrya 1 Posted January 18, 2010 Author Share Posted January 18, 2010 Mine was bought directly from your shop and it still won't let me. Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted January 18, 2010 Share Posted January 18, 2010 Hello Folks, If you have a problem registering a product then please write to support@aerosoft.com with the product name and the e-mail address of your FAQS/Updates Logging and we caa check it for you. Link to comment Share on other sites More sharing options...
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