Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

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SwervR1

Reinstallation Issue - London Heathrow X

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I have just completely reinstalled FSX and acceleration along with all my add-ons after problems, but for some reason the internet authentication process is rejecting the serial number. I have confirmed via the website in my account that the number is correct. Can anyone help please?

Thanks in advance

Mervyn

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Hello Mervyn,

Can you write to support@aerosoft.com please include in the e-mail the serial key and e-mail address you are using so we can check it on the e-mail.

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Hello Mervyn,

Can you write to support@aerosoft.com please include in the e-mail the serial key and e-mail address you are using so we can check it on the e-mail.

Details sent as requested.

Thanks

Mervyn

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