Hello everyone,

First of all, I would like to say that I have always heard great things about Aerosoft and was very excited to make my first purchase.
Two days ago, I purchased an aircraft, and the payment was successfully charged to my credit card. However, I am unable to find the product in either the "Instant Downloads" or "Orders" sections of my account. It also does not appear in the Aerosoft One application.

I understand that issues like this can happen from time to time, so I was wondering if anyone has experienced something similar or could point me in the right direction.

I would greatly appreciate any help or advice.

Thank you very much for your time and assistance!

I've also encountered this problem. I sent several emails but they haven't responded to me 😅