I'm having issues activating the aircraft in the EFB.

I copy my serial number from Aerosoft One (or the "Downloads" page on aerosoft.com, I've tried both), then click "Paste & Activate Key". The correct key is displayed below the button, but I get an error: "AUTHZ_007: Access denied"

Is this a known issue? Does this mean there's an issue with my license key or is this a server issue?

Hello,

This isn't an issue we'll be able to solve on the forum, but we are aware of the issue, and it's related to your key itself.

Please create a ticket here, and include the following:

1. Your Xbox username

2. Your serial key

3. Your order number and email address the purchase was made under

4. Have you activated the product on multiple devices, such as a secondary PC?

We'll then get back to you and help you resolve this issue.

This not a solution. I've had the same problem; however, it worked earlier and now it's not. I did submit a ticket, but this is really disappointing, especially given the hype surrounding the release of this model.

Same problem here... yesterday everything was fine and now the efb says access denied

Same for me! Worked yesterday, and now I have to re-activate my serial with the above error. I have created a ticket for this.

i have exactly the same, impossible to activate the aircraft anymore; i opened a ticket but nothing changed,

Please see the update below posted on our Discord earlier today:

Due to the high demand our servers experienced yesterday, a small technical issue occurred where a small number of serial numbers were unfortunately assigned twice. This resulted in some serial keys becoming deactivated after ending a flight or restarting the simulator, resulting in "Access denied" and "AUTHZ_XXXX" errors.

To resolve this issue, we're sending out new license keys to those affected. If you are affected by this issue, you'll be receiving an email to the email account your purchase is registered to over the course of the next 20 minutes.

Your Aerosoft customer account and Aerosoft One may still display the previous serial number, but will be updated over the next few days.

 

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding while we resolved this issue.

If you did not receive the email, or are still having issues, please let us know in you're existing tickets as we are replying to these as soon as we can.

I have the same problem. I wrote to support via email, application numbers 52910 and 52912ю
Help please

Same problem for me too, I just opened a ticket.

I hope it gets resolved as soon as possible

Thanks

Alberto

3 hours ago, mobidy said:

Same problem for me too, I just opened a ticket.

I hope it gets resolved as soon as possible

Thanks

Alberto

I've been waiting for 14 hours, so far there is no result)
However, is there a deadline? And also, if I have 2 computers, activation on 2 computers is not possible? What should I do in this situation?