Hi,

I have bought a new a340-600 but unable to install it because it is not appearing on my One and plus One is not responding always saying "could not connect to aerosoft" Ihave the latest version.

I am having the same problem, I get error "count not connect to aerosoft" when trying to log in Aerosoft One. I suspect the servers are overloaded with demand due to the release.

I have the same problem, but I logged into Aerone, which shows I don't use this particular aircraft, although my bill has already appeared and my account shows I own this aircraft.

There’s been some discussion about this on the Aerosoft Discord, along with an official announcement from the team:

We are aware of the ongoing traffic-related issues of the Aerosoft shop and Aerosoft One. We will be using this channel to post status updates throughout the day.

Aerosoft.com Loading Issues

The Aerosoft store is actively being worked on and is slowly recovering from traffic. If you are receiving a token error, wait for a page to fully load before proceeding to the next page.

Aerosoft One Login Issues

Aerosoft One logins are connected to the Aerosoft.com website, and logins may take longer than usual or time out due to the above. We are actively working on resolving this issue and will provide further updates as access is restored.

Where do I download the A340-600/Aerosoft One Library Loading Issues

The A340 can be downloaded from the Aerosoft One "Library" tab. If you are seeing the "Could not connect to Aerosoft" or "There are no available add-ons" message, wait a few minutes before clicking the "Refresh List" button near the "Launch" button next to the simulator title. You do not need to restart Aerosoft One. Please note that this error may be more persistent for some users than others as we work on handling the increased traffic. Avoid using the refresh button too often, and allow at least 60 seconds before refreshes (Ideally waiting for the loading message to clear). We are actively seeing this issue being resolved for customers.

Thank you for your patience! Our IT team is working as fast as they can to allow you to download the product and start flying.

It seems pretty obvious to me that once Aerosoft have your money they don't care about any issues.

Although the product shows up in the Aerosoft folder that it setup for me when I bought my first product (it didn't give me a choice and my sim is on it's own separate drive), it doesn't show up for selection once you load the sim and I can't use it - 3 emails later I've had one response which was basically "we'll get back to you" - now 4 days ago as opposed to their 2 day response.

I have never had any problem with other products (PMDG,IniBuilds, Just Flight etc.) installing and working correctly.

Let's see if they have the courage to publish my problem on the board - I doubt it - I'm sure I just wasted both my time and my money.