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FSS 727 Added but Unavailable on Aerosoft One

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centurion88
in English

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Hi Aerosoft Support Team,

I am writing to report an issue with adding my FSS 727 for MSFS2020 product to my account

Issue Description. I purchased the FSS 727 for MSFS2020 series from SimMarket. When I attempt to add the Product Key in my Aerosoft account the system shows successfully added message but the product does not appear in my product list and I cannot download or install the aircraft. It dosen't work even if I click the "REFRESH LIST" bottom. It dosen't work neither after I re-install the Aerosoft One and clear all Aerosoft One local files.`

Your support staff may have already seen my previous post regarding 727 Super 27 installation issues. I want to clarify that this is a separate issue occurring on a different computer. This is not related to my previous installation problem, it is a new issue.

Thank you for your assistance

Best regards Your Forum Username

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aerosoft-one.log

Solved by centurion88

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Issue resolved. I shut down my computer for a while and restarted it, then the download became available. Not sure what caused it, but everything is working normally now.

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