MY EXPERIENCE WITH THE AEROSOFT AIRBUS A3XX PROFESSIONAL SERIES

[Hauer 35]

Dear Aerosoft,

 

I recently did a complete  reinstall of Windows 11 Pro (24H2) and Prepar3D v5.3 after doing a hard format of both of both my C-drive (SSD) and my dedicated FS-drive (SSD).

Having experienced immediate Aerosoft  A3xx Pro series CTD’s after Microsoft had released their 24H2 update (never an issue with 23H2) in combination with Prepar3D v5.4 

For this reason I decided to “downgrade” back to P3D v.5.3 as I had read from various sources that with v5.3 no CTD’s occur when using Aerosoft’s A3xx Pro series.

For the past 10 days this proved to be the solution until suddenly all the Aerosoft A3xx Pro series aircraft disappeared   from the P3D add-on library.
 At the same time, I was suddenly confronted  during the start-up of P3D with menu if I wanted to re-activate several ORBX products that had been saved to my ORBX Library. The latter, however, remained visible in the P3D add-on library and functioned after re-activation.  This situation, however, appears each time I start P3D.
The Aerosoft A3xx Pro series, however, is nowhere to be found in the P3D add-on library.

Based on the above, I can only conclude that the Microsoft Windows 24H2 is having an effect on the XML-file links of certain products i.e. both Aerosoft Airbus aircraft and ORBX.

 I had always installed the Aerosoft Airbus xxx Pro series outside the main P3D directory but on the same drive as I also did with the ORBX library.

Regretfully, I am not able to use my favourite Aerosoft Airbus Axxx Pro series anymore at this stage and I do hope that Aerosoft will at least make an effort to seriously investigate together with Microsoft, ORBX and Lockheed Martin Prepar3D as to what is causing this unfortunate issue.
 Many of us have invested considerably in Aerosoft products and the least that can be done is look into the issue as a service on behalf of its loyal customer base.

Thank you for your possible consideration!
Herman

Additional info:
My dedicated drive for FS activities is a Samsung 4TB SSD with the following main directories:

AEROSOFT ( for the Airbus 3xx Pro series) – in tact BUT not suddenly appearing in the P3D add-on library. Concerns the A318, 319, 320, 321 and A330 series aircraft (all engine types);

FLTSIM (Prepar3D v5.3 and sub-directories) – no issues encountered thus far;

FSGUN2020 (Pilot’s global mesh product) – no issues encountered thus far;

ORBX LIBRARY (a few product contents that cannot be installed in the main P3D directory).

NOTE: The last Microsoft Update performed on the 3^rd September last was:
Security Update for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB2538242)