Hi everybody,
A few months ago, I purchased Airport Bergen XP from their site.
I have downloaded it via Instant Download, because i was told by their Customer Support that this product is not available on the Aerosoft One application.
Two weeks ago, I wanted to reinstall, download this product again but now it says that it is only available to download with Aerosoft One.
In my Aerosoft One application, Aerosoft Airport Bergen XP is not listed, of course same credentials on web and app.
I have contacted Aerosoft we have exchanged few emails and then...nothing.
Does anybody have some, same any, expirience with Aerosoft staff, or even better does somebody have purchased Aerosoft Airport Bergen XP an be willing to share with me if Bergen XP is visible in Aerosoft One or have live link to it on their website
Until this everything was correct, I have bought many products from them, but now communication suddenly stopped, hm/hm/hm, maybe they're on vacations or something, but still...
Regards,

Robert Vatta

Hello,

if you have contacted the Aerosoft Support with a Support Ticket, then please answer there again if the problem is not solved.

We will answer then for sure.... If not, open a new Aerosoft Support Ticket from here (may be the old ticket was incorrectly closed from the system):

Anfrage einreichen – Aerosoft

 

If you have a serialnunmber for Bergen XP Download, then with Aerosoft One use the button "ENTER PRODUCT KEY" to register (add product) Bergen in Aerosoft One.

But keep in mind, that Bergen XP is an X-Plane 11 addon. It is not available with Aerosoft One for X-Plane 12.

 

Greets Heinz

The problem ios solved by Your team, the BergenXP is now available on my AS One aplication
Thanks, and Regards,
Robert Vatta