Nothing to download in Aerosoft One

Hi Guys:

I'm wondering what is going on at Aerosoft these days. Last time i was simming (around 10/15 years ago) the company was very responsive, and really good with assisting its customers. 

I submited a support ticket three days ago about my purchase not being able to be downloaded in Aerosoft One and i notice that similar posts in this forum are unanswered. Very disappointing. 

Nevertheless, here's hoping that you can help me. 

Here's the Support Ticket Number:

I have tried ensuring that Windows Defender is off, the machine has no antivirus except for Windows Native as it's purely for MSFS2024. 

Contrail, Simmarket, OrbX, IniManager are all working absolutely fine (i reinstalled Windows over the weekend, and installed over 90 airport sceneries with no problem), it's just Aerosoft One preventing me from Installing the Bali scenery that i purchased and have paid for. 

If someone could kindly look into the issue so that I may enjoy a flight to Bali, or alternatively, refund the money if you can't make your systems work, that would be lovely. 
 

Assigned to

Aerosoft IT

Id

#44933

Many thanks

Paul Smith