Floren 8 Posted January 11 Share Posted January 11 On January 09th purchased the 777, order 1120610593, the purchased information shows "For Prepar V4", but after download, system ask me where to install, either v4 or v5. Installed into V5. Product impossible to work properly Impossible to start engines. Requested help but none answer. I'm very sorry but I'll order my bank to return the invoice. Link to comment https://forum.aerosoft.com/index.php?/topic/179707-pmdg-777-200-lr7f/ Share on other sites More sharing options...
Aerosoft SimWare 826 Posted January 11 Aerosoft Share Posted January 11 How did you ask for support ? Please let us know the support ticket number to wich we haven't responded. Link to comment https://forum.aerosoft.com/index.php?/topic/179707-pmdg-777-200-lr7f/#findComment-1124814 Share on other sites More sharing options...
Floren 8 Posted February 5 Author Share Posted February 5 Sorry, but I'm not talking about tickets, I just need to know how to work properly for something I paid a lot of money. B777 does not work FMC does not recognize any waypoint (AIRAC are fully correct). Tks Link to comment https://forum.aerosoft.com/index.php?/topic/179707-pmdg-777-200-lr7f/#findComment-1125258 Share on other sites More sharing options...
Mathijs Kok 256 Posted February 5 Share Posted February 5 And customer support is there to assist with things like this. 1 Link to comment https://forum.aerosoft.com/index.php?/topic/179707-pmdg-777-200-lr7f/#findComment-1125259 Share on other sites More sharing options...
Aerosoft SimWare 826 Posted February 5 Aerosoft Share Posted February 5 Indeed, please submit the full description of your issue, your software/hardware settings and the original order number to the official support ticket system here : https://helpdesk.aerosoft.com/hc/en-gb Link to comment https://forum.aerosoft.com/index.php?/topic/179707-pmdg-777-200-lr7f/#findComment-1125262 Share on other sites More sharing options...
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