I purchased the collectors edition yesterday, and I thought one of the options was to receive the DeHavilland CL model instantly- I have not seen it yet in the content manager after several restarts, and the order shows not processed yet in my downloads, which I assume is referring to the Nov 19th availability for the client...Any thing I need to do to get the initial aircraft that was mentioned? 

Possible to dm me your gamertag once?

 

Thanks,

Marius

Hello,

 

I have the same problem. dm is on the way.

 

Thanks,

Martin

Hello, I have the same problem, sent a dm.

 

Thanks for support!

Simon

In case you missed the field during the checkout or you used a wrong gamertag, please use the following link: https://collector-gametag.aerosoft.com/

The only order number I have is my MSFS order number, so I submitted that. Hop that's sufficient. 

vor 18 Stunden schrieb FlyBySmokyMtns:

The only order number I have is my MSFS order number, so I submitted that. Hop that's sufficient. 

I´m afraid, you only receive the aircraft if you placed an order about the LCE at Aerosoft, as it is part of the exclusive Edition.

播放器代码也支持中文吗？此外，如果我的地址在中国，是否可以用中文填写收货地址？

vor 37 Minuten schrieb 小小鱼儿:

播放器代码也支持中文吗？此外，如果我的地址在中国，是否可以用中文填写收货地址？

You can of course use the code and the purchased version in multiple languages.

Unfortunately, I was unable to find out exactly which languages are supported on release - if the languages are the same as in MSFS 2020, the following would be supported:
EN-US

FR-FR

ES-ES

ES-MX

DE-DE

IT-IT

NL-NL

NB-NO

SV-SE

FI-FI

PL-PL

RU-RU

PT-BR

JA-JP

PT-PT

ZH-CN

KO-KR

TR-TR
 

Please do not use Chinese characters in our store, we already had parcels that were significantly delayed because of this.

Are you asking if gamertags support Chinese characters? And are you worried about not receiving the CL-415 aircraft?

6 hours ago, Marius Ellenbürger said:

You can of course use the code and the purchased version in multiple languages.

Unfortunately, I was unable to find out exactly which languages are supported on release - if the languages are the same as in MSFS 2020, the following would be supported:
EN-US

FR-FR

ES-ES

ES-MX

DE-DE

IT-IT

NL-NL

NB-NO

SV-SE

FI-FI

PL-PL

RU-RU

PT-BR

JA-JP

PT-PT

ZH-CN

KO-KR

TR-TR
 

Please do not use Chinese characters in our store, we already had parcels that were significantly delayed because of this.

Are you asking if gamertags support Chinese characters? And are you worried about not receiving the CL-415 aircraft?

Hi, 

 

Same situation here, Collector ed ordered on the 26th, still showing "not processed".

I wonder if my copy is secured at least, and it seems CL415 won't arrive for my weekend

 

I didn't thought choosing Economy shipping would also delay my preorder bonus ^^ (just kidding)

 

Best regards.

 

 

I have the same issue.. pre-order the Collector edition at 19 Sep 2024 17:13:00, and have Your order has not been processed yet. as well.

Nno CL-415 in content manager.. money is taken for the pre-order and I typed my gamertag during the order process. I did choose express shipping as well.

And it just landed !

 

Who ever did it thank you very much

Time to spread some water on my neighbors house ! ^^

 

Best regards.

For those still waiting, keep the faith guys.

Same issue here. Pre-ordered the Collectors Edition on 21 Sep 2024 12:00:00 and status still shows Your order has not been processed yet.

No CL-415 in Content Manager, Paypal shows all good with payment ...

First of all, not a single order has been processed yet, but don´t worry, this is correct.

Your order status will change as soon as the LCE is in stock and shipped to your place. It has nothing to do with the CL-415.

 

In case you still haven´t received the CL-415 yet, maybe something went wrong during the checkout with your GamerTag.

Please submit the tag once again here: https://collector-gametag.aerosoft.com/

Same issue here.  I opened a ticket, and was told to go to the gamertag submission website.  I did that on Monday, October 14.  As of Friday, October 18, still no aircraft.  Also the ticket auto-closed.

 

Could we get some clarification of the correct format of the gamertag?  In some places (i.e. the MSFS home screen) it is a Nickname#SomeNumber, and in other places it is NicknameSomeNumber (no #)

 

Which is the correct format that  https://collector-gametag.aerosoft.com/ is expecting?

1.  Nickname#SomeNumber

2. NicknameSomeNumber

3. Nickname

 

 

Hi,

 

Could you please open a support ticket with Microsoft once, in case you still don´t have the CL-415?

https://forums.flightsimulator.com/t/where-is-dehaviland-canada-cl-415/655573/123

 

Thanks,

Marius