MS2024 Limited Collection - Checkout Issue

[ldjay 0]

I am getting no shipping type error when trying to complete the purchase of the MS2024 Limited Collection. Please advise.

 

See attached

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[vegasjon777 16]

same here- Any resolution?

[Christian Bahr 239]

vor 7 Stunden schrieb ldjay:

I am getting no shipping type error when trying to complete the purchase of the MS2024 Limited Collection. Please advise.

 

 

Hello,
I just bought the Collector's Edition. Not through the Aerosoft Web Shop, but through Aerosoft One. It worked wonderfully and it would be worth a try.

[Den_z33 0]

It’s not letting me neither on aerosoft website nor aerosoft one 

[Marius Ellenbürger 233]

Hello together,

 

Please make sure to use the USD-Shop only in case you are located in the US, since we are using a Fulfillment-Service in order to deliver those.

If you are located outside the US, please use https://www.aerosoft.com/en/shop/flight/microsoft-flight-simulator/msfs-simulator/4408/microsoft-flight-simulator-2024-limited-collector-s-edition?number=AS16418

 

Thanks a lot!

[Den_z33 0]

Hey thanks for the response but it’s still not working I’m on usd and it still says no shipping type

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[Marius Ellenbürger 233]

I´ll send you a DM

[Marius Ellenbürger 233]

Make sure:

You are located in the US, you can use our USD-Shop.

You are located outside the US, you have to use our €-Shop.

 

You can select the currency right here:

 

If you are located in the US and still have the issue, please send me an email to marius.ellenbuerger@aerosoft.com incl. your complete delivery address.

[vegasjon777 16]

I was able to process my order but still have not seen the "instantly available" aircraft after numerous restarts...any idea when it would show up in content manager?

[ldjay 0]

Marius,

 

I emailed you..let me know when you can.

 

 

[ldjay 0]

5 hours ago, Marius Ellenbürger said:

Make sure:

You are located in the US, you can use our USD-Shop.

You are located outside the US, you have to use our €-Shop.

 

You can select the currency right here:

 

If you are located in the US and still have the issue, please send me an email to marius.ellenbuerger@aerosoft.com incl. your complete delivery address.

 

23 minutes ago, ldjay said:

Marius,

 

I emailed you..let me know when you can.

 

 

 

[paladin569 4]

I was able to checkout in Canada but when I look at my orders I see PRODUCTION NOT AVAILABLE.  I also have 2 charges and I only purchased one thing.

 

[mjhawk 0]

I was able to check out with the link for canada, but I am not getting the Cl-415 for fs2020 and customer support hasnt responded.  Anyone else with that issue?

[wickedprairies 1]

I also ordered the Limited edition with no issue on my phone. And it was in USD. But I am wondering how to get the CL-415 also?

[ldjay 0]

On 9/21/2024 at 9:54 AM, wickedprairies said:

I also ordered the Limited edition with no issue on my phone. And it was in USD. But I am wondering how to get the CL-415 also?

I was able to get it resolved.

[wickedprairies 1]

Seriously, where is the CL-415? My 300 plus dollars purchase was accepted. A little bit of clarity would be helpful. I know I typed in the right gamer tag during purchase,

AnimeCaptain#456

 

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[Tom 458]

For those still waiting for the CL-415, Microsoft applies this aircraft to accounts in batches daily. If you don't see it yet, check back tomorrow and you should see it. It's worth noting you might not see a notification for it within the main menu, so it's worth checking the content manager to see if it's available for download. Please remember, this will only work if the supplied Gamertag was correct.

 

I have just created an FAQ to answer the majority of questions, which can be viewed here: https://helpdesk.aerosoft.com/hc/en-gb/articles/21735926032413-Microsoft-Flight-Simulator-2024-Preorder-Issue-FAQ

 

[charliebravo_aut 0]

Hi @Tom

 

Can you tell us, if we should put in the gamertag with "#" or without "#"?

 

e.g. charliebravo#123 or charliebravo123

 

I wrote it with "#" on Saturday, and I still can't find it in the simulator.

[Marius Ellenbürger 233]

The # is part of your GamerTag, therefore you did it the right way.

If you are not sure, feel free to submit the GamerTag and your details again: https://collector-gametag.aerosoft.com/

[ironblader 0]

Hey Marius,

 

its quite a bit unclear / confusing, the # in the gamertag, as i dont have any # in my XBox Gamertag, like i do have an # in e.g.  Discord nickname.

i searched in all my XBox settings, but not a single # (or # with numbers) in my gamertag.

So i do have an very old account, where those # werent existing those times, and were added during the times?

 

Or how to understand this?

 

I am asking, because i also ordered the LCE on 20th of september, and still no access to the CL-415 in my just re-installed 2020.

 

We talked on phone, about the 400/5000 copies version, remember?  ^^

[ironblader 0]

..just received that awesome airplane