Hello, I purchased the Honeycomb Alpha and Bravo bundle from Aerosoft at the beginning of August. The bundle arrived at home, but in the same day I left in vacation, so I didn't have time to open the package. You can imagine how anxious and happy I was this week, when I arrived back home, and one of the first things I've done was to install my new toys. All good, but unfortunately the buttons no. 3 and 4 from the Honeycomb Alpha do not work. They are not recognized or seen by the MSFS, nor by Windows Devices Settings. I have spent the last three days reading various forums and I've tried literally all the solutions in existence (apart from the resoldering the RJ-45 connections on the Alpha internal board), to no avail. It seems that Honeycomb support does not exist anymore, hence my appeal to support on this forum. I cannot return the faulty device, as there are more than 14 days since purchase. Any advice will be greatly appreciated. Thank you!

Hi,

If you purchased the unit from Aerosoft, you have a 2 years period warranty as per the EU regulations.
Please open a support ticket via the link below and this issue will be taken care of.
Please supply your Aerosoft order number with a detailed problem description.
https://helpdesk.aerosoft.com/hc/en-gb/requests/new

 

Thank you very much, I will try this!

You are welcome.

Hi,

Support team has responded to you and authorized the return via an RMA number.