I purchased one year four datasets.  The new dataset should be available today buy is not showing in the software.  In user information it is showing that I have a one time dataset.  Not what I purchased.  I purchased 1 year 4 datasets.

It's been 3 months since the last dataset.  I received an email stating the new dataset is available, but is not showing in the client software.

 

Thank you for your help.

Hello James,

we answered to your support ticket. Please check your email.

best reagards

 

Guenter Zehnel

Aerosoft Support

I'm hoping there is some life here.  No one is responding via support ticket.

As I previously stated Navdatapro is not showing the current database.  This is my invoice,

NavDataPro - One year subscription: 4 datasets

Current unit price: €19.59 *

1

19,59 € *

From: 27 Jul 2023 09:51:00

Order number: 1120523789

Shipping type

Digital Download

Shipping costs: 0 €

Total sum (net)

19,59 €

As you can see it was purchased in July 2023 and contains 4 datasets for a period of 1 year.  As I stated the software is giving me nothing.  

James, Guenter Zehnel wrote last above that they answered your support ticket. Maybe check your spam folder.