Kalnon 0 Posted March 7, 2023 Share Posted March 7, 2023 Hi, earlier today I purchased and installed the Aerosoft Airbus 318/319 (P3Dv5 version) package as well as Antarctica X (P3Dv5 version) and now when I try to open P3Dv5 it never loads to the main menu screen. When I click to open P3D I can see the P3D splash screen come up but then it just disappears and crashes. I tried uninstalling the add-ons and P3D still won't run. I decided to try adding P3D folders to my antivirus exceptions/allow lists but that didn't help either however it was then that I did notice that Malwarebytes has blocked an Aerosoft website address, here are the log details if it helps: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 2/17/23 Protection Event Time: 10:55 AM Log File: f0504c78-aee3-11ed-aba9-000000000000.json -Software Information- Version: 4.5.21.231 Components Version: 1.0.1890 Update Package Version: 1.0.65797 License: Premium -System Information- OS: Windows 10 (Build 19044.2604) CPU: x64 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , C:\Users\Admin\Documents\Aerosoft\ASUpdater\ASUpdater.exe, Blocked, -1, -1, 0.0.0, , -Website Data- Category: Trojan Domain: update.aerosoft.com.dedi2593.your-server.de IP Address: 78.47.8.81 Port: 80 Type: Outbound File: C:\Users\Admin\Documents\Aerosoft\ASUpdater\ASUpdater.exe (end) I'm not sure if that has something to do with the issue or not. I would greatly appreciate any help or suggestions anyone can provide, I'm really stuck here, I can't use P3D at all now, thank you. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 9, 2023 Aerosoft Share Posted March 9, 2023 Just install with Malwarebytes deactivated. We have forwarded this issue to them several times and never even got a reply. These false positives cost us a ton of money. 1 Link to comment Share on other sites More sharing options...
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