Forget about any support

[Rocket Rick 0]

I sent a key request via the support forum over a week ago and no response.  I purchased topcat years ago and no longer have access to the email or any way to find out my key.  So much for "support" from this company.  BEWARE what you buy

 

-Rick

[srcooke 422]

19 minutes ago, Rocket Rick said:

I sent a key request via the support forum

 

FlightsimSoft does not have a forum so I guess you sent the request to Aerosoft?

 

Did you purchase directly from FlightsimSoft or another store?

[Aerosoft Team [Inactive Account] 51558]

3 hours ago, Rocket Rick said:

So much for "support" from this company.  BEWARE what you buy

 

Well that is one of the reasons we stopped selling it. If you send us a ticket at: https://aerosoft.zendesk.com/ we will see if we can speed things up.

[Rocket Rick 0]

Just came back to this forum to check on something and seen this response.  I DID post a support ticket (Nov 22nd) and, after a period of time of no response (Dec 4th), THEN I posted the OP.  After the posting I did get a response to the support ticked:

 

-----------------

Hello,

Sorry - seems we missed your ticket.
Please use the following new activation key: xxxx

To avoid misinterpretation, please use copy and paste function.

--------------------------

 

That was on Dec 8th so I guess the important thing is I got my key albeit a bit late.

[mopperle 4162]

Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.