Colby Rumback 0 Posted July 28, 2022 Share Posted July 28, 2022 I have sent multiple messages to the support email address given on their site and its crickets. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted July 29, 2022 Deputy Sheriffs Share Posted July 29, 2022 This area is not for support. As noted in the header for the section this area is in, "General talk on Aerosoft and Products. Please do NOT use this forum for any support questions, use the dedicated support sections for that." Please take a look around the forum structure and you'll see there are specific areas where you'll find support. For peer-to-peer help with controllers, it's here. For formal support for controllers, here. If the latter site is where you were asking before, please check that replies aren't in your spam folder. 1 Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 29, 2022 Aerosoft Share Posted July 29, 2022 We are just a distributor, but if you drop us a ticket at https://helpdesk.aerosoft.com we'll for sure try to assist. 1 1 Link to comment Share on other sites More sharing options...
Aerosoft SimWare 729 Posted July 29, 2022 Aerosoft Share Posted July 29, 2022 12 hours ago, Colby Rumback said: I have sent multiple messages to the support email address given on their site and its crickets. When reaching our support system as specified by Mathijs, please also refer to this post so that we can give proper follow-up. Thank you. 1 2 Link to comment Share on other sites More sharing options...
Colby Rumback 0 Posted July 29, 2022 Author Share Posted July 29, 2022 Thank you Aerosoft....I completed a support request....#4165 I look forward to your assistance...and thank you Colby Link to comment Share on other sites More sharing options...
Aerosoft SimWare 729 Posted July 29, 2022 Aerosoft Share Posted July 29, 2022 12 minutes ago, Colby Rumback said: Thank you Aerosoft....I completed a support request....#4165 I look forward to your assistance...and thank you Colby Hi, Ticket 4165 received. I will work on this tomorrow. Best regards. 1 Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 4, 2022 Aerosoft Share Posted August 4, 2022 We are aware that Snakebite has some delays in support. Of course we are not able to solve this, certainly not when it is about reclamations etc. But if you have any technical question, Cedric will be more then willing to assist. I dare to say there is nobody who knows more about how to integrate hardware with sims then he does. Please do so here: https://forum.aerosoft.com/index.php?/forum/245-hardware-and-os-discussions-suggestions-and-insights/ Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 4, 2022 Aerosoft Share Posted August 4, 2022 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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