pilotskcx 1 Posted April 21, 2022 Share Posted April 21, 2022 I noticed this after installing EBBR today. I placed it about 6 thousand folders deep in the community folder. I'm not sure if I did something wrong or what, but this shouldn't be the install location should it? I uninstalled all the scenery as it's not there anymore. I tried re-installing thinking maybe it would auto pick the correct locations, but it doesn't work still. Any help would be greatly appreciated. I've attached a screenie. Thanks. Please login to display this image. Link to comment Share on other sites More sharing options...
J. Zameit 40 Posted April 21, 2022 Share Posted April 21, 2022 Hello, you specified this custom location, which is not correct. Aerosoft One is detecting the location of the Community folder itself and connects the installed product with the Community folder via symbolic links. You can just select a specific drive by clicking on it there: Please login to display this image. Link to comment Share on other sites More sharing options...
pilotskcx 1 Posted April 21, 2022 Author Share Posted April 21, 2022 8 hours ago, J. Zameit said: Hello, you specified this custom location, which is not correct. Aerosoft One is detecting the location of the Community folder itself and connects the installed product with the Community folder via symbolic links. You can just select a specific drive by clicking on it there: Please login to display this image. OK, how do I get it back to defaults? Just uninstall One and re-install it maybe? Clicking on the drive still paths to the aerosoft one library. The symbolic links do NOT connect it to the sim, ,FYI. I would like it to just install the scenery to the community folder like before. That's not possible now. Link to comment Share on other sites More sharing options...
J. Zameit 40 Posted April 22, 2022 Share Posted April 22, 2022 Can you send me your Aerosoft One log file, either via forum DM or our ticket system? You can find the log file by clicking on "Contact Support" at the top-right and then clicking on "Show Log File". Please login to display this image. If you want to completely clear all Aerosoft One data and make it behave like newly installed, do the following: IMPORTANT! This also clears all installed products (games, add-ons and dependencies)! 1. Close Aerosoft One 2. Delete the "Aerosoft One" folder in "C:\Users\jeffn\AppData\Roaming\" 3. Restart Aerosoft One Link to comment Share on other sites More sharing options...
pilotskcx 1 Posted April 22, 2022 Author Share Posted April 22, 2022 7 hours ago, J. Zameit said: Can you send me your Aerosoft One log file, either via forum DM or our ticket system? You can find the log file by clicking on "Contact Support" at the top-right and then clicking on "Show Log File". Please login to display this image. If you want to completely clear all Aerosoft One data and make it behave like newly installed, do the following: 1. Close Aerosoft One 2. Delete the "Aerosoft One" folder in "C:\Users\jeffn\AppData\Roaming\" 3. Restart Aerosoft One I sent it to you and also cleared the data as you suggested. The installer still wants to install to a Aerosoft One directory. Link to comment Share on other sites More sharing options...
pilotskcx 1 Posted April 25, 2022 Author Share Posted April 25, 2022 We were able to resolve this issue offline. Thank you very much guys. Link to comment Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted April 25, 2022 Aerosoft Share Posted April 25, 2022 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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