John Sowers 2 Posted January 14, 2022 Share Posted January 14, 2022 Is there any word if FlightSimSoft is still providing support? - No response to direct messages on Aerosoft Forum - No response to emails (both to office@flightsimsoft.com or support@flightsimsoft.com) - No Response to ZenDesk Tickets - No Response to Aerosoft forums How can we get proper support? Link to comment Share on other sites More sharing options...
srcooke 421 Posted January 14, 2022 Share Posted January 14, 2022 Why not post your issue here and see if anybody can help ? If you prefer you can contact me via PM Link to comment Share on other sites More sharing options...
John Sowers 2 Posted January 16, 2022 Author Share Posted January 16, 2022 Well it's a Server/VA issue so I don't think forum users can help. The aircraft list we are seeing on admin login is different than what users are seeing. Link to comment Share on other sites More sharing options...
srcooke 421 Posted January 16, 2022 Share Posted January 16, 2022 It has been a while since I used the function John but why would users need access to the aircraft list ? EDIT: Tested here and the functions appear to work correctly. Admin can add aircraft to the fleet. Dispatcher can plan release flights with saved aircraft. User can retrieve dispatched flight. Link to comment Share on other sites More sharing options...
John Sowers 2 Posted January 19, 2022 Author Share Posted January 19, 2022 Well the issue is that there are simply no aircrafts to choose from. It's as if we dont have a fleet. 0 planes. And I'm talking for regular users, not for us admins. None of our users can access saved aircrafts, the whole list is empty, it seems like there's no saved aircraft. And without an aircraft on database, they cant plan any flights. And since they are just regular users/dispatchers, they dont have the privileges to add aircrafts. Link to comment Share on other sites More sharing options...
bbugday 4 Posted January 19, 2022 Share Posted January 19, 2022 Another issue I am facing (dont know if others have this too) my pfpx crashes when I try to login to the admin account or when releasing the flight from our admin account. Haven't faced this problem in the normal users account though. Link to comment Share on other sites More sharing options...
srcooke 421 Posted January 19, 2022 Share Posted January 19, 2022 1 hour ago, John Sowers said: Well the issue is that there are simply no aircrafts to choose from. It's as if we dont have a fleet. 0 planes. And I'm talking for regular users, not for us admins. None of our users can access saved aircrafts, the whole list is empty, it seems like there's no saved aircraft. And without an aircraft on database, they cant plan any flights. And since they are just regular users/dispatchers, they dont have the privileges to add aircrafts. A user/pilot cannot plan flights John they are only able to retrieve a dispatched OFP produced by your dispatchers and export the flight in the available formats, just as a pilot arriving at the office to pick up the flight. So there is no need to access the aircraft list at all. Link to comment Share on other sites More sharing options...
srcooke 421 Posted January 19, 2022 Share Posted January 19, 2022 1 hour ago, bbugday said: Another issue I am facing (dont know if others have this too) my pfpx crashes when I try to login to the admin account or when releasing the flight from our admin account. Haven't faced this problem in the normal users account though. Is there a windows event log entry ? Link to comment Share on other sites More sharing options...
srcooke 421 Posted January 26, 2022 Share Posted January 26, 2022 @John Sowers See my post HERE regarding VA user login and aircraft list. Link to comment Share on other sites More sharing options...
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