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“There was an error retrieving the add-on data”


privatezhou

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Hi there,

When I try to use Aerosoft one to download Simple Traffic this message occurs, I try to change the “Download region” to Asia coz I’m live in China but this problem still there, so how can I fix this problem?

thanks!

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Hello,

 

can you send us a ticket (click here) with your Aerosoft One log file?

You can find the log file in Aerosoft One via "Settings > Contact Support > Show Log File".

 

Do not post the log file publicly here, as it might contains personal information.

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