DMullert 11 Posted December 25, 2021 Share Posted December 25, 2021 Hello Team! I'm wondering why my message/thread was arbitrarily locked when I'm simply looking for assistance / guidance on the Aerosoft Updater issue??? Is there anyone that could help or at least guide me in the right direction, or is this the wrong forum to ask for assistance? Link to original thread: Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 25, 2021 Deputy Sheriffs Share Posted December 25, 2021 Please post this file: C:\Users\USERNAME\Documents\Aerosoft\ASUpdater\Logs\ASUpdater_App_Log.txt Link to comment Share on other sites More sharing options...
DMullert 11 Posted December 25, 2021 Author Share Posted December 25, 2021 53 minutes ago, mopperle said: Please post this file: C:\Users\USERNAME\Documents\Aerosoft\ASUpdater\Logs\ASUpdater_App_Log.txt Hello Otto. Thanks for your response. Here goes the file you mentioned. Hopefully you will be able to spot the issue??? Crossing fingers. Many Thanks for your willingness to assist. Dennis ASUpdater_App_Log.txt Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 25, 2021 Deputy Sheriffs Share Posted December 25, 2021 Problem is quite simple. For whatever reason ASUpdater doesnt find any flightsimulator. Have you recently something changed in your sim installation? Run the attached tool and post the output so that we know a bit more about your enviroment. ASVersionInfo_1102.zip Link to comment Share on other sites More sharing options...
DMullert 11 Posted December 25, 2021 Author Share Posted December 25, 2021 Hello Otto! I ran the tool and attached are my results. Looks like it is not finding my MSFS anymore. The weird thing is that a day before everything was normal, and I have not changed my MSFS installation or anything like that. Super weird. Any recommendations? Aerosoft Results.TXT Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 26, 2021 Deputy Sheriffs Share Posted December 26, 2021 How and where did you install MSFS? Are you using any tools, moving around files? did you make any hardware chnages? Link to comment Share on other sites More sharing options...
DMullert 11 Posted December 26, 2021 Author Share Posted December 26, 2021 6 hours ago, mopperle said: How and where did you install MSFS? Are you using any tools, moving around files? did you make any hardware chnages? Hello Otto! I installed MSFS in the default location, which in my computer it is: Community folder: C:\Users\user name\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community Flight SImulator folder: C:\Users\Dennis\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe I am not using any tools and I am not moving files around. No hardware changes. I also reinstalled all my Aerosoft addons last night hoping that a re-install of ASUpdater would fix things to no avail. Very strange thing!!!! Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted December 26, 2021 Developer Share Posted December 26, 2021 Is there a file named: C:\Users\user name\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\UserCfg.opt? And does it end with a like that looks similar to this (with another path of course): InstalledPackagesPath "F:\MSFS_Store" ? Link to comment Share on other sites More sharing options...
DMullert 11 Posted December 26, 2021 Author Share Posted December 26, 2021 14 minutes ago, Hans Hartmann said: Is there a file named: C:\Users\user name\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\UserCfg.opt? And does it end with a like that looks similar to this (with another path of course): InstalledPackagesPath "F:\MSFS_Store" ? Hey Hans. Thanks for stepping in. This is what my UserCFG.opt file ends with.......... } InstalledPackagesPath "C:\Users\Dennis\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages" Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted December 26, 2021 Developer Share Posted December 26, 2021 Looks correct to me. I don't know why the sim isn't found then. Link to comment Share on other sites More sharing options...
DMullert 11 Posted December 26, 2021 Author Share Posted December 26, 2021 2 hours ago, Hans Hartmann said: Looks correct to me. I don't know why the sim isn't found then. I know - very strange situation. Hopefully there will be a good soul that may come up with a clue to solve this mystery. Link to comment Share on other sites More sharing options...
DMullert 11 Posted December 28, 2021 Author Share Posted December 28, 2021 Hello Team! Seems like someone at Aerosoft did some magic since out of "pure magic" today my Aerosoft updater started to show my products again. The issue seems to have resolved itself. Thanks to those of you that chimed in and were willing to assist without arbitrarily locking my thread. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 28, 2021 Deputy Sheriffs Share Posted December 28, 2021 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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