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P3DV4 CRJ CRASHES AT DESKTOP


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OK 

 

I fly with P3dV4.5

All of the CRJ aircrafts are crashing  at desktop 550, 700, 900 and 1000

 

That's what I have In event viewer 

 

english is not my mother tongue

french is

 

Can someone help ? Merci ....

 

Faulting application name: Prepar3D.exe, version: 4.5.14.34698, time stamp: 0x5e94b5c2
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1387, time stamp: 0x0b9a844a
Exception code: 0xc0020001
Fault offset: 0x0000000000034f69
Faulting process ID: 0x317c
Faulting application start time: 0x01d7f03dec604f13
Faulting application path: E:\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 060e475a-3e45-4631-a3bb-c1bdeb4328cb
Faulting package full name: 
Faulting package-relative application ID: 

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  • Deputy Sheriffs

Again, you are posting in the wrong forum. This is the forum for the Microsoft Flightsimulator. There is a dedicated forum for addons running under FSX and P3D:

Please login to display this image.

 

For now I move this topic to the correct forum.

 

The error points to the kernelbase.dll, which is a core Windows file. Hard to track down, but it indicates that something with your Windows is not as it should be: outdated/brocken driver, hardware etc.

To get some more details please run the attached tool and post the output here.

ASVersionInfo_1102.zip

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Thank you for putting my post to the correct forum

everything is new for me (1rst time I am writing in a forum)

and my poor english does not help

 

thank you again for that 

 

here is the result of the tool

 

Again thank you very much 

 

Laurent 

 

Hardware
--------
CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
GPU NVIDIA GeForce RTX 2080 SUPER (1920 x 1080 x 4294967296 colors)
GPU Driver 472.47
RAM 32GB @ 2133MHz

Microsoft Windows
-----------------
Windows 10 Post October 2020 (20H2) Update / Version 10.0.19044 / 64-bit

User Profile and Document Folders
---------------------------------
User Profile Location:
Environment.GetFolderPath =        C:\Users\Laurent
Volatile Environment\USERPROFILE = C:\Users\Laurent

Documents Folder:
Environment.GetFolderPath = C:\Users\Laurent\Documents
Shell Folders\Personal =    C:\Users\Laurent\Documents


Microsoft .NET Framework 1.0 - 4.0
----------------------------------
.NET Framework DF
.NET Framework 1.1.4322
.NET Framework 2.0.50727 Service Pack 2
.NET Framework 3.0 Service Pack 2
.NET Framework 3.5 Service Pack 1
.NET Framework 4
.NET Framework 4.0

Microsoft .NET Framework 4.5+
-----------------------------
.NET Framework 4.7.2 or later (only latest version is shown)

Microsoft Flight Simulator (2020)
---------------------------------
No Microsoft Flight Simulator (2020) found!

Microsoft Flight Simulator X & Lockheed Martin Prepar3D
-------------------------------------------------------
Prepar3D v4.x (4.5.14.34698) found at: E:\Lockheed Martin\Prepar3D v4\
Prepar3D v3.x not installed
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

X-Plane 10 & 11
---------------
X-Plane 11 not installed

X-Plane 10 not installed

Microsoft XAudio2
-----------------
XAudio2_9.dll found: 10.0.19041.320 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.19041.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)


Simconnect, SDKs and Visual C++ Redistributables
------------------------------------------------
Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0)
Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0)
Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0)
Microsoft Flight Simulator SimConnect Client v10.0.62615.0 - (Version Data: 10.0.62615.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704 - (Version Data: 14.30.30704.0)
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704 - (Version Data: 14.30.30704.0)
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704 - (Version Data: 14.30.30704.0)
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704 - (Version Data: 14.30.30704.0)
Prepar3D v4 Academic Client - (Version Data: 4.5.14.0)
Prepar3D v4 Content - (Version Data: 4.5.14.0)
Prepar3D v4 Scenery - (Version Data: 4.5.13.0)
Prepar3D v4 SDK 4.5.14.34698 - (Version Data: 4.5.14.0)
 

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I also have in the events a warning

 

Do not if it will help ..... 

 

The propres à l’application permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
 and APPID 
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
 to the user DESKTOP-U7KBOSR\Laurent SID (S-1-5-21-3715658492-1074076736-4156098825-1001) from address LocalHost (avec LRPC) running in the application container Non disponible SID (Non disponible). This security permission can be modified using the Component Services administrative tool.

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  • Deputy Sheriffs

This error is not related to the CRJ or P3D.

I still do not know which exact version of the CRJ you have installed.

You can run the ASUpdater, it will tell you which version you have installed.

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Nom du Produit product name: Aerosoft CRJ Professional pour Prepar3D v4.x

Chemin d'extension installed path: E:\Lockheed Martin\Prepar3D v4\aerosoft\Aerosoft CRJ Professional


Version installé installed version : 2.5.0.5

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  • Deputy Sheriffs

looks all good so far, so it must be something else causing the CTD in a core Windows file:

22 hours ago, mopperle said:

The error points to the kernelbase.dll, which is a core Windows file. Hard to track down, but it indicates that something with your Windows is not as it should be: outdated/brocken driver, hardware etc.

It can also be that the P3D installation got correupted for some reason.

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  • Deputy Sheriffs

Hard to tell. The only thing we know for sure: A fresh install of Windows and P3D with no other add-on solved the problem in similar cases. But thats not what people want to hear.

Also users claim that this happens only with the CRJ. Reason is very simple. The CRJ calls a function within Windows-Drivers and/or libraries. And when it does not get the corect answer, the application, in this case P3D, crashes.

So what I would do:

- make sure that everything, Windows, P3D add-ons are 100% up to date and 100% compatible; sometimes errors like this got solved by magic

- make sure that no other software/add-on is running when you use the CRJ, just to rule out that something interferes

- check when the crash actually happens (e.g. when loading the aircraft, during flight, when you do something, click a button etc....)

- check if the crash is reproducable with a certain action

- if this all does not solve the problem, make a fresh install of P3D, only with the CRJ, if it still crashes, it points more to Windows/drivers/hardware

- finally do a fresh install of Windows and P3D

 

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  • 1 month later...

I have the same issue here. (CTD Midflight)

With the Version from Aerosoft (V2.400) no problems,

after update via Aerosoft Updater with Version 2.505, I get CTD.

I rolled back to 2.400 everything is fine...

 

Prepar 3d V5.2

Windows 11

Geeforce RTX 3060 11GB

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On 2/11/2022 at 3:15 PM, Nightliner said:

I have the same issue here. (CTD Midflight)

With the Version from Aerosoft (V2.400) no problems,

after update via Aerosoft Updater with Version 2.505, I get CTD.

I rolled back to 2.400 everything is fine...

 

Prepar 3d V5.2

Windows 11

Geeforce RTX 3060 11GB

Its look like problem is with 2.505 verison installed from asoft app, cause have the same issue. Will delete it and return to 2.4.

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  • 4 months later...

Only to report my experiences:

I had the idea to copy the NavdataPro-files for Aerosoft Airbus A320 into the NavData-Folder of the Aerosoft CRJ: That caused crash to desktop in my P3Dv5-System !!

I downloaded in NavDataPro the special Navdata-files for CRJ and all worked correct.

Also damaged or wrong Navdata-files for PMDG-airplans in the PMDG-Navdata-Folder cause crash to desktop.

Checking the Navdata-Files and/or using the backup-files of the last cycle is one of my measures if I have ctd in the phase of starting P3Dv5.

With greetings

Manfred

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  • Deputy Sheriffs

TBH, I do not understand what you are trying to tell us. There is a good reason why there are separate navdatabases for each product. Bad idea to copy navdata from one product to another product.

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This issue of a customer could not be resolved. I only tried to help him alluding to another possible reason for a ctd.

Yes, it was not a good idea, but it's the same producer, perhaps the same programmer. Opening for example the files "navaids" I see no difference.

Sorry for disturbing

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