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CRJ Pro Installation issues in P3Dv5


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When installing the CRJ Pro for P3Dv5, I got an error message at the end of the installation procedure about something to do with P3Dv4 (which I also have), although I can't remember the exact message now.
I haven't installed the CRJ in P3Dv4. This resulted in the add-on.xml not being created. I therefore manually created this, using an add-on.xml file found under the CRJ installation folder, moving this to a documents/Prepare3d v5 Add-ons/Aerosoft CRJ Pro v5 folder and updating the paths to the xml file accordingly. Doing this, I can now see the CRJs in P3Dv5.

 

However, when I load a CRJ I cannot seem to get any power, although I'm not sure if this is an installation issue or because I do not know this aircraft and cannot get the power started. The engines seem to be running, but no power is available.

 

I then tried to uninstall using the uninstaller created under the Prepar3D v5 Add-ons folder (why is this not under the Aerosoft CRJ Pro v5 folder?), but when I run that it says "ERROR: Missing log file!!" and I cannot continue.

 

If I re-run the installer, it shows the following settings , which don't seem correct (it has taken my MSFS installation folder as my P3Dv5 installation folder):

Quote

Lockheed Martin PREPAR3D V5.x
    D:\MSFS2020\
CRJ Professional
    D:\Prepar3D v5 Add-ons\Aerosoft CRJ Pro v5
Aerosoft Updater
    C:\Users\jldow\OneDrive\Documents\Aerosoft\ASUpdater
Aerosoft Livery Installer
    C:\Users\jldow\OneDrive\Documents\Aerosoft\LiveryInstaller
ApplicationData User (config files):
    C:\Users\jldow\OneDrive\Documents\
Windows-Font folder:
    C:\WINDOWS\Fonts\
    Replace fonts
Shortcuts folder:
    C:\Users\jldow\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\aerosoft - CRJ Professional - PREPAR3D V5.x

 

Please advise on how I can uninstall and install again correctly.

 

Thanks,

John

 

P.S. I also have the MSFS Aerosoft CRJ installed, without issues.

P.P.S. Seems to be in a "cold and dark" state, with the yoke locked and no power. However, engines are running - I can apply thrust using the F2,3,4 keys and the aircraft moves, although the throttle in the UI doesn't move to reflect this. Cockpit is very dark and difficult to see anything....I need access to the EFB which I can't seem to get....

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Also, since installing this aircraft on P3Dv5, my MSFS installation seems to have gone haywire...when I load any aircraft the default cockpit view is now continually slowly panning for the first 5 minutes or so, and I cannot stop this or do anything...

Running the ASUpdater shows the following:

Quote

Regular as well as experimental updates are available for installation


Microsoft Flight Simulator found: (D:\MSFS2020)
Prepar3D 5.x (<removed>) found: (D:\MSFS2020\)
Prepar3D 4.x (4.5.14.34698) found: (D:\Prepar3D v4\)
Flight Simulator X Steam (10.0.62615.0 (FSX.20150710-1055)) found: (D:\Steam\steamapps\common\FSX\)

 

Again the P3Dv5 installation folder shows my MSFS installation?

And under Installed Products, I only see the CRJ550/700 for MSFS.

 

Could I please get some advice on how to rectify this issue.

 

Thanks,

 

John

 

Later: just realized something...could it be because I am not using P3D v5.2?  Cannot say which version I am currently running unfortunately....

 

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6 hours ago, mopperle said:

Please run the attached tool and post the out put here, so that we can get some details on your sim environment.

 

Here it is:

Quote

Hardware
--------
CPU Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
GPU DisplayLink USB Device (3440 x 1440 x 4294967296 colors)
GPU Driver 9.3.3324.0
GPU DisplayLink USB Device (3440 x 1440 x 4294967296 colors)
GPU Driver 9.3.3324.0
GPU Intel(R) UHD Graphics 630 (1920 x 1080 x 4294967296 colors)
GPU Driver 26.20.100.7261
GPU NVIDIA GeForce RTX 2070 with Max-Q Design ()
GPU Driver 496.76
RAM 32GB @ 2667MHz

Microsoft Windows
-----------------
Windows 10 Post October 2020 (20H2) Update / Version 10.0.22000 / 64-bit

User Profile and Document Folders
---------------------------------
User Profile Location:
Environment.GetFolderPath =        C:\Users\jldow
Volatile Environment\USERPROFILE = C:\Users\jldow

Documents Folder:
Environment.GetFolderPath = C:\Users\jldow\OneDrive\Documents
Shell Folders\Personal =    C:\Users\jldow\OneDrive\Documents


Microsoft .NET Framework 1.0 - 4.0
----------------------------------
.NET Framework DF
.NET Framework 2.0.50727 Service Pack 2
.NET Framework 3.0 Service Pack 2
.NET Framework 3.5 Service Pack 1
.NET Framework 4
.NET Framework 4.0

Microsoft .NET Framework 4.5+
-----------------------------
.NET Framework 4.7.2 or later (only latest version is shown)

Microsoft Flight Simulator (2020)
---------------------------------
Microsoft Flight Simulator (Steam Edition). Content located at: D:\MSFS2020

Microsoft Flight Simulator X & Lockheed Martin Prepar3D
-------------------------------------------------------
Prepar3D v5.x (<not available>) found at: D:\MSFS2020\
Prepar3D v4.x (4.5.14.34698) found at: D:\Prepar3D v4\
Prepar3D v3.x not installed
FSX Steam Edition (10.0.62615.0 (FSX.20150710-1055)) found at: D:\Steam\steamapps\common\FSX\
FSX SP2/Acceleration not installed

X-Plane 10 & 11
---------------
X-Plane 11 not installed

X-Plane 10 not installed

Microsoft XAudio2
-----------------
XAudio2_9.dll found: 10.0.19041.320 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.22000.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)


Simconnect, SDKs and Visual C++ Redistributables
------------------------------------------------
Microsoft Flight Simulator SDK 0.16.0.0 (Core) - (Version Data: 0.16.0.0)
Microsoft Flight Simulator SDK 0.16.0.0 (Documentation) - (Version Data: 0.16.0.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704 - (Version Data: 14.30.30704.0)
Microsoft Visual C++ 2022 X64 Debug Runtime - 14.30.30704 - (Version Data: 14.30.30704.0)
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704 - (Version Data: 14.30.30704.0)
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704 - (Version Data: 14.30.30704.0)
Microsoft Visual C++ 2022 X86 Debug Runtime - 14.30.30704 - (Version Data: 14.30.30704.0)
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704 - (Version Data: 14.30.30704.0)
Prepar3D v4 Academic Client - (Version Data: 4.5.14.0)
Prepar3D v4 Content - (Version Data: 4.5.14.0)
Prepar3D v4 Scenery - (Version Data: 4.5.13.0)
Prepar3D v4 SDK 4.1.7.22841 - (Version Data: 4.1.7.0)
Prepar3D v4 SDK 4.3.29.25520 - (Version Data: 4.3.29.0)
Prepar3D v4 SDK 4.5.14.34698 - (Version Data: 4.5.14.0)
Prepar3D v5 Content - (Version Data: <removed>)
Prepar3D v5 Professional Plus Client - (Version Data: <removed>)
Prepar3D v5 Scenery - (Version Data: <removed>)
Prepar3D v5 SDK 5.3.11.28065 - (Version Data: <removed>)
 

 

Some details removed due to NDAs....I am sure you understand (I am a P3Dv5 beta tester)

 

John

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If this issue is due to the P3D version I am currently using I can understand this and can  wait until my version is approved for this product. However, I would like to know how to roll-back what has been installed, if possible, as the installation of this product in P3Dv5 does seem to have affected my MSFS installation, and it does seem like the installer is doing something to my MSFS install as it is the folder in which it thinks p3Dv5 is installed, which is not the case, obviouisly.

 

John

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