Robert Helie 0 Posted November 23, 2021 Share Posted November 23, 2021 Hello, I recently received and installed my BTQ and was able to configure multiple aircraft profiles but I cannot get the Flap switch to work. I am using MSFS 2020 and when I try to detect the flap switch does not even register. Everything else seems to be working fine. Thanks Robert Link to comment Share on other sites More sharing options...
Aerosoft SimWare 729 Posted November 24, 2021 Aerosoft Share Posted November 24, 2021 Hi Robert, Can you check the switch via the Windows Joystick utility ? Best regards. Link to comment Share on other sites More sharing options...
Robert Helie 0 Posted November 25, 2021 Author Share Posted November 25, 2021 Hello I had seen that troubleshooting article and tried to test but for the Bravo, none of the switch register on joy.cpl. From my PC or my laptop I always get: Please login to display this image. The only thing that I was able to move was the Axis with the throttle levers. But in MSFS all the switches work except the Flaps. I tried my Alpha and the switches on it do toggle the lights in joy.cpl. Any other idea? Thanks Robert Link to comment Share on other sites More sharing options...
Aerosoft SimWare 729 Posted November 26, 2021 Aerosoft Share Posted November 26, 2021 Hi Robert, Do you mean that some switches work in MSFS but do not appear in the joy.cpl utility ? For instance, the "HDG" pushbutton (upper-left) must trigger the #1 input. --> Do you mean it doesn't appear in joy .cpl but that it is however working in the simulator when assigned ? Best regards. Link to comment Share on other sites More sharing options...
Robert Helie 0 Posted November 27, 2021 Author Share Posted November 27, 2021 All the press buttons from the Auto Pilot do register. The landing gear also, as well as the throttle levers. The middle 8 rocker switches do not register in joy.cpl but I just realized they are outside the range of the listed buttons. But the flaps, unless mistaken is 15-16 and should register but does not. I can trigger all the joy.cpl buttons except: 9 to 12, 15 & 16 (flap switch) and 22 & 23. I hope this helps clarify what the problem could be. Thanks Link to comment Share on other sites More sharing options...
Aerosoft SimWare 729 Posted November 27, 2021 Aerosoft Share Posted November 27, 2021 Hi Robert, In this case, please open a support ticket on our website. If you are in Europe, we will take care of that. Best regards. Link to comment Share on other sites More sharing options...
Robert Helie 0 Posted November 29, 2021 Author Share Posted November 29, 2021 I am in Canada. Can you point me to the proper site to open the case? Thanks Robert Link to comment Share on other sites More sharing options...
Aerosoft SimWare 729 Posted November 30, 2021 Aerosoft Share Posted November 30, 2021 Hi Robert, Please contact Honeycomb in the US: https://flyhoneycomb.com/pages/customer-support Best regards. Link to comment Share on other sites More sharing options...
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