Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 15, 2021 Aerosoft Share Posted November 15, 2021 We identified a problem with orders done via our friends at simMarket. This is now solved. To get your key to work we advise you to restart your system and open Aerosoft One again. They key should now have been accepted and you should be able to download the product. As this was our problem we apologize to the affected customers and the staff of simMarket. They are our oldest commercial partners for sim add-ons and as said, friends. Link to comment Share on other sites More sharing options...
yansolo74 0 Posted November 15, 2021 Share Posted November 15, 2021 Hello, I still get a "validating product key failed" with my simmarket purchased key. I've already restarted my system, but it's still the same. Link to comment Share on other sites More sharing options...
Christophe Le Sage 1 Posted November 15, 2021 Share Posted November 15, 2021 Hello Same for me. I still get a "validating product key failed" with my simmarket purchased key. Please login to display this image. Please help Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 15, 2021 Author Aerosoft Share Posted November 15, 2021 Okay, we are very sorry for this issue, and let me say it will be solved. So do not worry. My issue is that it is half past eight and we simply do not have the server people online to solve this right now. Drop me a mail at support@aerosoft.com so it is not forgotten. But please do not worry, we will solve it. If you already send a ticket, all you need to do. Our problem not that of simMarket. Link to comment Share on other sites More sharing options...
Christophe Le Sage 1 Posted November 15, 2021 Share Posted November 15, 2021 Thanks. By the way i can't create a ticket in the Orders & Shipments part as Simple Traffic is not listed. I did it in the Aerosoft one. Thanks Link to comment Share on other sites More sharing options...
Administrator Tom 390 Posted November 15, 2021 Administrator Share Posted November 15, 2021 1 hour ago, Christophe Le Sage said: Thanks. By the way i can't create a ticket in the Orders & Shipments part as Simple Traffic is not listed. I did it in the Aerosoft one. Thanks You should be able to create a ticket without selecting a product, but we've added Simple Traffic to the list now. Thanks for letting us know! Link to comment Share on other sites More sharing options...
Manuel Silveirinha 0 Posted November 15, 2021 Share Posted November 15, 2021 Still not working, Serial Key is not accepted !!! Link to comment Share on other sites More sharing options...
Draven71 0 Posted November 16, 2021 Share Posted November 16, 2021 I just purchased this product and for me it looks like I was sent a product code from Flightsim.com that is missing a couple of characters. The format that Aerosoft One is looking for is XXXXX-XXXXX-XXXXX-XXXXX-XXXXX and mine is missing one character from the first two blocks of five characters. So the product key I received looks like this, XXXX-XXXX-XXXXX-XXXXX-XXXXX. Did anyone else receive a incorrectly formatted product key like mine? I did create a ticket through Aerosoft One as well. UPDATE = I just rebooted my computer and launched Aerosoft One and entered my Product Key and it did work. Link to comment Share on other sites More sharing options...
Manuel Silveirinha 0 Posted November 16, 2021 Share Posted November 16, 2021 Hi yes i've same format difference with Serial key received and I just tried Again , and it is still not accepted ! Very crazy and absolutely abnormal to get this situation with such issue Link to comment Share on other sites More sharing options...
Manuel Silveirinha 0 Posted November 16, 2021 Share Posted November 16, 2021 update : this has been fixed as my product key is now recognized , so Installation has been processed and completed , finally ! Link to comment Share on other sites More sharing options...
Alvaro Neves 0 Posted November 16, 2021 Share Posted November 16, 2021 Don´t work for me. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 16, 2021 Author Aerosoft Share Posted November 16, 2021 It should be fixed by now. Reboot you machine and try again. Link to comment Share on other sites More sharing options...
Mimo 6259 0 Posted November 21, 2021 Share Posted November 21, 2021 Bonjours . j'ai actuellement le meme probleme "échec de la validation de la clé de produit" . merci pour votre aide . Link to comment Share on other sites More sharing options...
Aerosoft SimWare 729 Posted November 21, 2021 Aerosoft Share Posted November 21, 2021 Hi Mimo, Did you reboot your computer and attempt the activation again with Aerosoft One ? Thank you. Link to comment Share on other sites More sharing options...
Mimo 6259 0 Posted November 22, 2021 Share Posted November 22, 2021 Bonjour SimWare Oui , mais toujours le meme messge d'erreur . merci. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 22, 2021 Author Aerosoft Share Posted November 22, 2021 Just drop us an email at support@aerosoft.com and we gladly look into it. But please, stay polite or we simply ignore your email. As you have seen I deleted another forum post from you. Link to comment Share on other sites More sharing options...
Taylor Beck 1 Posted November 24, 2021 Share Posted November 24, 2021 Just purchased from simmarket. restart. Doesn't give an install option. Will email I suppose. Link to comment Share on other sites More sharing options...
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