We identified a problem with orders done via our friends at simMarket.  This is now solved.  To get your key to work we advise you to restart your system and open Aerosoft One again. They key should now have been accepted and you should be able to download the product.

 

As this was our problem we apologize to the affected customers and the staff of simMarket. They are our oldest commercial partners for sim add-ons and as said, friends. 

Hello,

 

I still get a "validating product key failed" with my simmarket purchased key.

 

I've already restarted my system, but it's still the same.

Hello

Same for me.

I still get a "validating product key failed" with my simmarket purchased key.



Please help

Okay, we are very sorry for this issue, and let me say it will be solved.  So do not worry. My issue is that it is half past eight and we simply do not have the server people online to solve this right now.

 

Drop me a mail at support@aerosoft.com so it is not forgotten. But please do not worry, we will solve it. If you already send a ticket, all you need to do. Our problem not that of simMarket.

 

 

Thanks.

By the way i can't create a ticket in the Orders & Shipments part as Simple Traffic is not listed. I did it in the Aerosoft one.
 

Thanks

1 hour ago, Christophe Le Sage said:

Thanks.

By the way i can't create a ticket in the Orders & Shipments part as Simple Traffic is not listed. I did it in the Aerosoft one.
 

Thanks

You should be able to create a ticket without selecting a product, but we've added Simple Traffic to the list now. Thanks for letting us know!

Still not working, Serial Key is not accepted !!! 

I just purchased this product and for me it looks like I was sent a product code from Flightsim.com that is missing a couple of characters. The format that Aerosoft One is looking for is XXXXX-XXXXX-XXXXX-XXXXX-XXXXX and mine is missing one character from the first two blocks of five characters. So the product key I received looks like this, XXXX-XXXX-XXXXX-XXXXX-XXXXX. Did anyone else receive a incorrectly formatted product key like mine? I did create a ticket through Aerosoft One as well. UPDATE = I just rebooted my computer and launched Aerosoft One and entered my Product Key and it did work. 

Hi yes i've same format difference with Serial key received and I just tried Again , and it is still not accepted ! Very crazy and absolutely abnormal to get this situation with such issue

update : this has been fixed as my product key is now recognized , so Installation has been processed and completed , finally ! 

Don´t work for me.

It should be fixed by now. Reboot you machine and try again.

Bonjours . 

j'ai actuellement le meme probleme "échec de la validation de la clé de produit" .

merci pour votre aide .

Hi Mimo,

 

Did you reboot your computer and attempt the activation again with Aerosoft One ?

 

Thank you.

Bonjour SimWare

Oui , mais toujours le meme messge d'erreur .

merci.

Just drop us an email at support@aerosoft.com and we gladly look into it.

But please, stay polite or we simply ignore your email. As you have seen I deleted another forum post from you. 

Just purchased from simmarket.  restart.   Doesn't give an install option. Will email I suppose.