michalis 14 Posted October 27, 2021 Share Posted October 27, 2021 Hello Today i have ordered and purchased three Airports from Aerosoft Shop ! Two of them were succesfull . The third One with an Order Number of :1120369901 Is still Pending and as far as i can see my Order has not been processed yet !! Be Adviced i have paid the amount of 10,69 euros for my Purchase ! Could you please Check and let me know what happened with my Order ! Thank you Mike Georgiou Link to comment Share on other sites More sharing options...
michalis 14 Posted October 27, 2021 Author Share Posted October 27, 2021 I had an issue with my Bank and they could not authorize my purchase ! Now everything is sorted out ! I tried to Reorder the airport plus i bought another one 1120369962 HomaSim - Airport Tehran International ! I Paid successfully for both of them , but when i went into my account to download them , both of them are shown as : Order Not Processed ! Any idea what is going on ? Thank you Mike Georgiou Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted October 27, 2021 Deputy Sheriffs Share Posted October 27, 2021 This is best posted in the dedicated Shop system area instead of a "No support" one. I moved it for you. Link to comment Share on other sites More sharing options...
michalis 14 Posted October 27, 2021 Author Share Posted October 27, 2021 48 minutes ago, Herman said: This is best posted in the dedicated Shop system area instead of a "No support" one. I moved it for you. Thanks a lot Herman ! Link to comment Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted October 27, 2021 Aerosoft Share Posted October 27, 2021 Hi @michalis, I've forwarded this to my colleagues, they will reply once they are in the office tomorrow. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 27, 2021 Aerosoft Share Posted October 27, 2021 Mike, just don't worry, okay? Link to comment Share on other sites More sharing options...
michalis 14 Posted October 28, 2021 Author Share Posted October 28, 2021 Goodmorning , Today i got an email from Aerosoft Support that my Order :1120369901 has changed and my Order is completed ! Thank you very much ! Please Recheck as i have one more Order that i have paid and still my Order is Not Processed ! Order : 1120369962 HomaSim - Airport Tehran International ! Thank you very much for your help Mike Georgiou Link to comment Share on other sites More sharing options...
Andre [Aerosoft] 6 Posted October 28, 2021 Share Posted October 28, 2021 We are right now investigating what happened to your Order for HomaSim - Airport Tehran International Link to comment Share on other sites More sharing options...
Andre [Aerosoft] 6 Posted October 28, 2021 Share Posted October 28, 2021 Paypal is currently checking the order. Your money is set aside and reserved, but normaly you get informed for that, too. This could take between 24 and 48 hours, if it last longer, feel free to contact us again, and we will check this again. Link to comment Share on other sites More sharing options...
michalis 14 Posted October 28, 2021 Author Share Posted October 28, 2021 Ok , thank you very much Andre ! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 28, 2021 Aerosoft Share Posted October 28, 2021 As strange as it sounds, the issue is due to the fact this is an Iranian airport and PayPal is an American bank. Link to comment Share on other sites More sharing options...
michalis 14 Posted October 28, 2021 Author Share Posted October 28, 2021 2 hours ago, Mathijs Kok said: As strange as it sounds, the issue is due to the fact this is an Iranian airport and PayPal is an American bank. You must be kidding me !! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 28, 2021 Aerosoft Share Posted October 28, 2021 Nope... Link to comment Share on other sites More sharing options...
Car147 70 Posted October 28, 2021 Share Posted October 28, 2021 Ah, that answers why my PayPal payment was on hold during my purchase as well. took them about 24hrs to sort it out. Never had an issue in 15 yrs. I told them in not so many words what i thought. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 28, 2021 Aerosoft Share Posted October 28, 2021 23 minutes ago, Car147 said: Ah, that answers why my PayPal payment was on hold during my purchase as well. took them about 24hrs to sort it out. Never had an issue in 15 yrs. I told them in not so many words what i thought. Indeed. The moment any US based company sees anything even faintly related to countries they have a problem with they default to blocking it and have some human check it out (if you are lucky, I ordered something from Cuba a while back and Ebay just told me they were unable to sell it. Makes you wonder why they had it for sale....) Link to comment Share on other sites More sharing options...
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