Josepla 6 Posted October 12, 2021 Share Posted October 12, 2021 Hi.... all: I have been with problems for some time that I have sent to try to solve them ... but I still have problems ... As I was told, it seems that the problem is with the weather servers ... They told me that the problem was with the issue of the subscription to the meteorology ... but, it turns out that I bought a subscription ... and I still have the same problems ... the program is blocked ... and I can't so it works. Sometimes it works ... but many times it doesn't ..... I think it's a problem they have to solve ..... Link to comment Share on other sites More sharing options...
srcooke 422 Posted October 13, 2021 Share Posted October 13, 2021 Jose I suggested that an inactive subscription may have been the cause. There are no issues currently with the server. Are you now running PFPX in WIN7 compatibility mode if running windows 10 ? Link to comment Share on other sites More sharing options...
Deputy Sheriffs jrotaetxe 242 Posted October 13, 2021 Deputy Sheriffs Share Posted October 13, 2021 Hola, Josep. Si quieres, podemos atenderte en el sistema de atención a cliente. Pon un ticket en español y estaremos encantados de mirar el problema contigo. Saludos Link to comment Share on other sites More sharing options...
Josepla 6 Posted October 14, 2021 Author Share Posted October 14, 2021 I already put a ticket. but this is the 3rd. The window get stucked and the icons at the bottom do not appear... and If I click on the screen... i goes a bit darkand the mouse pointer keeps spinning.... Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs jrotaetxe 242 Posted October 16, 2021 Deputy Sheriffs Share Posted October 16, 2021 ¿Quieres que te atendamos en inglés o en español? ¿Me dices el número del ticket? Link to comment Share on other sites More sharing options...
Josepla 6 Posted October 17, 2021 Author Share Posted October 17, 2021 Si en español, mejor.... aunque no tengo problema si es en ingles.... El numero de ticket es 12245. Gracias Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 17, 2021 Aerosoft Share Posted October 17, 2021 As this is handled via ticket I will close this. Please note that Spanish support will take a bit longer then English for the simple reason Spanish support staff will have to translate and forward this to other staff. Link to comment Share on other sites More sharing options...
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