Nerbulus 2 Posted September 24, 2021 Share Posted September 24, 2021 Please login to display this image. Got the new aerosoft one today from the antarctic scenery, but it can't find the simulator folder. I have two user accounts, one admin and one user, and I had to add a hard link to the windows store folder in Packages for Aerosoft Updater to recognize it. However with the same hard link Aerosoft One is not working. At least allow us an option to manually set the folders... not able to install the scenery I paid for. Note: Microsoft Flight Simulator installed, Windows Store version Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted September 25, 2021 Deputy Sheriffs Share Posted September 25, 2021 1. For AO you have to use the same user account on your PC, you are using for your simulator. 2. Do you have logged into AO with your Aerosoft shopaccount? Link to comment Share on other sites More sharing options...
Nerbulus 2 Posted September 26, 2021 Author Share Posted September 26, 2021 1. Yes, MSFS is on my user account and so is AO. 2. Yeah I'm logged into AO with my aerosoft shop account. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted September 27, 2021 Deputy Sheriffs Share Posted September 27, 2021 On 9/25/2021 at 12:10 AM, Nerbulus said: and I had to add a hard link to the windows store folder in Packages for Aerosoft Updater to recognize it. If you have to do something like that., then there is definitely something broken on you system and not as it should be. There are no "hardlinks" needed that the ASUpdater can recognize the MSFS. Fix this problem and then your other problem will be gone too. Link to comment Share on other sites More sharing options...
J. Zameit 40 Posted September 28, 2021 Share Posted September 28, 2021 Hi, is the problem still present? If so, please create a ticket here with your log file attached to it. You can find the Aerosoft One log file via: Settings > Contact Support > Show Log File Link to comment Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted November 21, 2021 Aerosoft Share Posted November 21, 2021 Hi @Filippo Corti, I've hidden your post with the log attached since this contains your user-data. Link to comment Share on other sites More sharing options...
Filippo Corti 0 Posted November 22, 2021 Share Posted November 22, 2021 On 11/21/2021 at 10:44 PM, Jonas S. said: Hi @Filippo Corti, I've hidden your post with the log attached since this contains your user-data. Ops thanks I ve sent the log to the support Link to comment Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted November 23, 2021 Aerosoft Share Posted November 23, 2021 You're welcome! Link to comment Share on other sites More sharing options...
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