Alphaeus 0 Posted September 23, 2021 Share Posted September 23, 2021 Hi there, Last night I purchased this airport through the Microsoft Flight Simulator in-game marketplace and it's not appearing in game. When I spawn, it's still the default airport and scenery. I've tried re-installing and restarting my sim. I went into the Official folder in the Steam game folder and confirmed that the airport downloaded. I even tried removing my Community folder. I would appreciate help with this! Thank you! Link to comment Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted September 23, 2021 Aerosoft Share Posted September 23, 2021 Hi, did you try running the simulator as admin? Link to comment Share on other sites More sharing options...
Alphaeus 0 Posted September 23, 2021 Author Share Posted September 23, 2021 1 hour ago, Jonas S. said: Hi, did you try running the simulator as admin? I just did and no luck. I use Steam so I found the exe and made sure administrator was checked. Link to comment Share on other sites More sharing options...
Administrator Tom 391 Posted September 23, 2021 Administrator Share Posted September 23, 2021 Hi, I have just replied to your ticket. Please try those steps and update us there. Link to comment Share on other sites More sharing options...
Dopster198 131 Posted September 24, 2021 Share Posted September 24, 2021 Hi @Tom would you mind sharing that possible solution here too? I’m experiencing the same problem with this scenery. edit: I’m using the MS Store version, and downloaded the airport from the marketplace Link to comment Share on other sites More sharing options...
Administrator Tom 391 Posted September 27, 2021 Administrator Share Posted September 27, 2021 On 9/24/2021 at 8:24 PM, Dopster198 said: Hi @Tom would you mind sharing that possible solution here too? I’m experiencing the same problem with this scenery. edit: I’m using the MS Store version, and downloaded the airport from the marketplace Hey, sorry for the late reply. If the scenery shows up as installed in the content manager but you don't see it when you load in as described in this thread, it could be due to either an authentication issue, a mod, or a corrupted package. Could you please try following the steps here to see if this helps at all? Link to comment Share on other sites More sharing options...
Dopster198 131 Posted September 27, 2021 Share Posted September 27, 2021 Hi @Tom, I've no luck with this at all. Just to report back what I've tried: - Made sure the folder was completely gone from the OneStore folder - Deleted Contents.xml - Deleted SceneryIndexes for good measure - Renamed Community to __Community, and creating a new empty Community folder - Re-download the scenery from the Marketplace, and restart the sim. - Verify scenery is present in Content Manager - it is. - Once restarted, started a flight at ENST. No result. Still the same default scenery Next attempt was some of the steps outlined in the MS Support Link you sent: - Initial steps same as above - Then sign out of the game, XBox and Microsoft store - Restart computer - Sign back into all three services again - Redownload the package - Verify the package does exist in the OneStore folder. It did, and all seems to be there. - Restart the sim - Scenery present in the Content Manager - Start a flight from ENST - still default scenery - Check Contents.xml - no entry for this scenery. It's like it will not add, index or recognise this scenery. The short story - I can download as many times as I want, and it shows as 'Installed' in the content manager, but it will not show up in game. I'm quite disappointed and not sure what else to. I've have dozens of other sceneries and planes installed from the Marketplace and have not come across this before. The only thing I can think of is that maybe there is an issue in the manifest.json or something? Maybe it chokes on special characters? Maybe it doesn't like the 'ø' character? Who knows. I would consider asking a refund but it's a pain in the bum, and it'd rather just have this sorted instead. Link to comment Share on other sites More sharing options...
Administrator Tom 391 Posted September 27, 2021 Administrator Share Posted September 27, 2021 3 hours ago, Dopster198 said: - Snip - Hey, Thanks for providing that info. Could you please quickly confirm if you happen to be running either a Windows 10 or 11 insider build? Link to comment Share on other sites More sharing options...
Dopster198 131 Posted September 27, 2021 Share Posted September 27, 2021 Nope. Bog standard Win10, all patched up with latest updates etc Link to comment Share on other sites More sharing options...
Dopster198 131 Posted September 29, 2021 Share Posted September 29, 2021 Any updates about this at all? Am I better off filing a support ticket? Is this a known issue? Am I (and the OP) the only ones experiencing this problem? Link to comment Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted September 30, 2021 Aerosoft Share Posted September 30, 2021 Hi @Dopster198, may I ask you to open a support ticket so that we can find a solution? Link to comment Share on other sites More sharing options...
flybert 0 Posted November 18, 2021 Share Posted November 18, 2021 i have the same problem here. did you find any solution to this? Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 18, 2021 Aerosoft Share Posted November 18, 2021 14 minutes ago, flybert said: i have the same problem here. did you find any solution to this? Not really as it is obviously a install issue and that is all handled by the MS Marketplace. Perhaps Microsoft found a solution. Link to comment Share on other sites More sharing options...
flybert 0 Posted November 18, 2021 Share Posted November 18, 2021 thank you for the response. i have many other airports from their ingame store, though. they all install just fine, except this one. must be something special to this airport. Link to comment Share on other sites More sharing options...
Jazzmog 18 Posted December 29, 2021 Share Posted December 29, 2021 Ingame store is a real trap. Buy and download directly from manufacturer, only then do you get manufacturer support. With Microsoft, you have to line up as #67557 for support. Link to comment Share on other sites More sharing options...
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