Agreaves 0 Posted July 13, 2021 Share Posted July 13, 2021 I recently purchased the CRJ Professional and ran the update through the installer. Upon launching the airplane I received an error message "Mastering voice creation failed!". After closing the window P3D 4 crashed to desktop. Any help to resolve this issue will be greatly appreciated. Thank you in advance. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted July 13, 2021 Deputy Sheriffs Share Posted July 13, 2021 Please post the detailed error message (can be found in the Windows Eventviewer) Which exact version of P3Dv4? Which exact version of the CRJ? Link to comment Share on other sites More sharing options...
Agreaves 0 Posted July 13, 2021 Author Share Posted July 13, 2021 This is the error message from the event viewer: Faulting application name: Prepar3D.exe, version: 4.5.14.34698, time stamp: 0x5e94b5c2 Faulting module name: KERNELBASE.dll, version: 10.0.19041.964, time stamp: 0x812662a7 Exception code: 0xc0020001 Fault offset: 0x0000000000034b89 Faulting process id: 0x1c50 Faulting application start time: 0x01d77810c673f726 Faulting application path: F:\Lockheed Martin\Prepar3D v4\Prepar3D.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: f17b1ed5-88c6-4116-86cf-86f22a7d175e Faulting package full name: Faulting package-relative application ID: P3D version: 4.5.14.34698 CRJ Professional version: 2.5.0.2 (updated through the updater application) Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted July 13, 2021 Deputy Sheriffs Share Posted July 13, 2021 Faulting module name: kernelbase.dll points always to a problem with core Windows System files. So make 100% sure that your Windows 10 and all drivers are 100% up to date. At least for the kernelbase.dll there is a newer version available through the Windows Update. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted July 13, 2021 Deputy Sheriffs Share Posted July 13, 2021 This might also help: Link to comment Share on other sites More sharing options...
Agreaves 0 Posted July 13, 2021 Author Share Posted July 13, 2021 I tried the fix from that post but it didnt work either. I'm assuming at this point its my operating system because one of my other games dont work either. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted July 13, 2021 Deputy Sheriffs Share Posted July 13, 2021 11 minutes ago, Agreaves said: I'm assuming at this point its my operating system because one of my other games dont work either. Ok, so I suggest you will fix your system and I can close this topic. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted July 13, 2021 Deputy Sheriffs Share Posted July 13, 2021 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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