Josepla 6 Posted July 5, 2021 Share Posted July 5, 2021 Sorry... English is not my language.. I am from Spain. I bought the program at Aerosoft..... and not bought only this one..... and I have done all the things you posted when you have a problem with FlightFactor.And Aerosoft just close the topic... I think.... that is not the correct way..... I am saying that the Flight Factor Support not works.... and you said that is not your ticket support... but you sell all of their products... .. I just contact with the one.. i bought it..... I think... it is not the correct way...... I put he same message again..... I have still the same problem........ ------------------------------------------------------------------------------------------------------------------ When you make a ticket, one of the fields is the key number, and I don't understand why they tell me what the key number is, .... I send it to you ... twice ... that was on the 30th of June, and on July 3 I have sent you the plane code again ... until today .. I have not received any response. I don't understand why, if one of the data they ask for is the product key, why they ask me for it again. Also ... I have sent them twice ... I give them the emails that I have had with them. Logically, I have deleted my product key and my email. icket #042547 Ticket Status: Open Department: Support Create Date: 06/28/2021 11:01 am Name: José Fuentes Email: ________________________ Phone: Product Name: Boeing 767 Subject: Need to reset my key number Subject: Reset my key number. 06/28/2021 11:01 am José FUENTES Hi: I try to install the latest version of th B767 (also with FPDS), and it said it has to reset the key. Please, can you reset it. Thanks in advance. 06/30/2021 7:53 pm XXX Please provide the key for the B767 07/01/2021 1:06 pm Jose Gmail The B767-300 extended key is _______________________________________ Thanks De: Flight Factor Support System [mailto:XXX] Enviado el: miércoles, 30 de junio de 2021 20:53 Para: XXX Asunto: Re: Reset my key number. [#042547] 07/03/2021 2:12 pm José FUENTES Please.. can you reset my key (my key is ___________________________________________ Post a Reply To best assist you, we request that you be specific and detailed * Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted July 5, 2021 Deputy Sheriffs Share Posted July 5, 2021 I have again removed email addresses from your post and also names from people you don't not know if they are ok with being posted publicly. Just a thought on your post: have you noticed that there is a weekend between your email sending in your serial number to flight factor and now? Maybe the good people from there are simply not working on weekends? Link to comment Share on other sites More sharing options...
Josepla 6 Posted July 5, 2021 Author Share Posted July 5, 2021 Pherhaps... you are right.... but.. let suppose you are right.. the people... perhaps is not wotrking.... but close the topics... Why??? Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted July 5, 2021 Deputy Sheriffs Share Posted July 5, 2021 From what you have posted above your ticket is shown as opened, not closed. Link to comment Share on other sites More sharing options...
Josepla 6 Posted July 5, 2021 Author Share Posted July 5, 2021 Sorry.. I mistaked.. I talk about the topics.... You closed it... Link to comment Share on other sites More sharing options...
Josepla 6 Posted July 5, 2021 Author Share Posted July 5, 2021 I talk about aersoft forum... the other topics.... you close it.. saying.. it not the aerosoft ticket support.... Link to comment Share on other sites More sharing options...
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