Josepla 6 Posted July 5, 2021 Share Posted July 5, 2021 When you make a ticket, one of the fields is the key number, and I don't understand why they tell me what the key number is, .... I send it to you ... twice ... that was on the 30th of June, and on July 3 I have sent you the plane code again ... until today .. I have not received any response. I don't understand why, if one of the data they ask for is the product key, why they ask me for it again. Also ... I have sent them twice ... I give them the emails that I have had with them. Logically, I have deleted my product key and my email. icket #042547 Ticket Status: Open Department: Support Create Date: 06/28/2021 11:01 am Name: José Fuentes Email: ________________________ Phone: Product Name: Boeing 767 Subject: Need to reset my key number Subject: Reset my key number. 06/28/2021 11:01 am José FUENTES Hi: I try to install the latest version of th B767 (also with FPDS), and it said it has to reset the key. Please, can you reset it. Thanks in advance. 06/30/2021 7:53 pm XXX Please provide the key for the B767 07/01/2021 1:06 pm Jose Gmail The B767-300 extended key is _______________________________________ Thanks De: Flight Factor Support System [mailto:XXX] Enviado el: miércoles, 30 de junio de 2021 20:53 Para: XXX Asunto: Re: Reset my key number. [#042547] 07/03/2021 2:12 pm José FUENTES Please.. can you reset my key (my key is ___________________________________________ Post a Reply To best assist you, we request that you be specific and detailed * Moderator Edit: I took the liberty to remove email addresses from your post. It is never a good idea to post your private email address in a public forum. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 5, 2021 Aerosoft Share Posted July 5, 2021 This is not a ticket in our system. I think you are posting this in the wrong forum. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 5, 2021 Aerosoft Share Posted July 5, 2021 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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