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P3D and the CRJ

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I have been waiting for just over two weeks for a response from aerosoft support regarding problems with the CRJ in P3D. It appears that we, as P3D customers, have just been dumped. Aerosoft accepted my money a LOOOOOOOOONG time ago, but I still do NOT have a fully functional aircraft. When is the CRJ ever going to be fixed for P3D? If a paying customer asks a question, it should be answered - what I call good manners. What if I made my payment over 2 years!! Can someone from aerosoft please explain what is going on? - and no sarcasim please!!

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