Updater Issue

[Lude2Envy 17]

The Aerosoft Update is showing an update for the MSFS CRJ 1.0.3.0, but the update button is grayed out. Does this update require a full reinstall or is it an issue with the updater? Thanks.

[mopperle 4162]

Well, if you would read the message in the left, you would have recognized that only a full installer is available

[pilota57 15]

2 hours ago, mopperle said:

Well, if you would read the message in the left, you would have recognized that only a full installer is available

It is necessary to uninstall the existing CRJ ? 

Thank You

[mopperle 4162]

1 minute ago, pilota57 said:

It is necessary to uninstall the existing CRJ ? 

Thank You

Of course. Always uninstall the old add-on before you install a new version.

[pilota57 15]

1 minute ago, mopperle said:

Of course. Always uninstall the old add-on before you install a new version.

Thank You for quick replay.

Last question: whats happends with my settings like configs in tablet, throttle (TCA quadrant), saved views etc. ?

[mopperle 4162]

Settings being independent from the add-on are not affected.

[Lude2Envy 17]

3 hours ago, mopperle said:

Well, if you would read the message in the left, you would have recognized that only a full installer is available

 

I read the entire message in the Updater. It doesn't say anywhere about having to do a full install. It just says a "New Installer Is Available For This Product." No need to be an ass about it.

[pilota57 15]

24 minutes ago, mopperle said:

Settings being independent from the add-on are not affected.

Thank You

Bye

[Aplato 133]

6 minutes ago, Lude2Envy said:

 

I read the entire message in the Updater. It doesn't say anywhere about having to do a full install. It just says a "New Installer Is Available For This Product." No need to be an ass about it.

Agreed -- while I assumed it was the case that you have to do a full install with the button disabled, that's not entirely clear from the message -- it was true in the last patch that a new full installer was released even though the updater worked. In any case, I take the messaging with a grain of salt considering it currently shows this for me. And yes, I understand that it's just a strangely-worded way of telling me that I'm allowing it to check for experimental updates, but the wording is confusing.

Please login to display this image.

[Lude2Envy 17]

28 minutes ago, Aplato said:

Agreed -- while I assumed it was the case that you have to do a full install with the button disabled, that's not entirely clear from the message -- it was true in the last patch that a new full installer was released even though the updater worked. In any case, I take the messaging with a grain of salt considering it currently shows this for me. And yes, I understand that it's just a strangely-worded way of telling me that I'm allowing it to check for experimental updates, but the wording is confusing.

Please login to display this image.

 

It says "No updates available for this product" now after you uninstall the old version and install 1.0.3.0. It does not say that with the previous version installed.

[Tom A320 4915]

41 minutes ago, Aplato said:

Agreed -- while I assumed it was the case that you have to do a full install with the button disabled, that's not entirely clear from the message -- it was true in the last patch that a new full installer was released even though the updater worked. In any case, I take the messaging with a grain of salt considering it currently shows this for me. And yes, I understand that it's just a strangely-worded way of telling me that I'm allowing it to check for experimental updates, but the wording is confusing.

 

As you are on v1.0.3.0 there is of course no update available for you. That is the latest version.

Before you installed v1.0.3.0 it showed that there is an update available and that you need to download it from your shop account.

 

Nothing wrong here!

 

[Tom A320 4915]

55 minutes ago, Lude2Envy said:

I read the entire message in the Updater. It doesn't say anywhere about having to do a full install. It just says a "New Installer Is Available For This Product." No need to be an ass about it.

 

This is what it said (the highlighting has been added by me):

 

 

[Capt Shark 77]

The latest patch does not update through MSFS Content Manager. Just keeps going in a loop followed by a "Failed to Download" message.

 

[Tom A320 4915]

1 minute ago, Capt Shark said:

The latest patch does not update through MSFS Content Manager. Just keeps going in a loop followed by a "Failed to Download" message.

 

If you purchased your CRJ through the marketplace and have problems with downloading from there you need to get in touch with Microsoft support. There is nothing Aerosoft can do here.

 

https://flightsimulator.zendesk.com/hc/en-us

https://forums.flightsimulator.com/

 

[Capt Shark 77]

3 minutes ago, Tom A320 said:

 

If you purchased your CRJ through the marketplace and have problems with downloading from there you need to get in touch with Microsoft support. There is nothing Aerosoft can do here.

 

https://flightsimulator.zendesk.com/hc/en-us

https://forums.flightsimulator.com/

 

Thanks.  I'm already on the MSFS forums and researching. It was just a comment as I'm sure many others have encountered this issue.

[quasiguru 15]

40 minutes ago, Capt Shark said:

Thanks.  I'm already on the MSFS forums and researching. It was just a comment as I'm sure many others have encountered this issue.

I had this issue myself.. In the content manager just delete it and reinstall, and it will work

[Capt Shark 77]

2 hours ago, quasiguru said:

I had this issue myself.. In the content manager just delete it and reinstall, and it will work

Thanks! I'm in the Content Manager but currently it says NOT INSTALLED.  2.44GB download.  It won't let me delete it since it doesn't think it's there, so I'll try to "re-download" and re-install.  

[Capt Shark 77]

@quasiguru It downloaded and appeared to install okay, but when loading a flight I got a CTD.  I did not reboot after the download/install.  Well, CTD again. I'm going to delete it again and retry. Wow.

[Lude2Envy 17]

3 hours ago, Tom A320 said:

 

This is what it said (the highlighting has been added by me):

 

Please login to display this image.

 

 

Yes that's what it said. It still doesn't say that's the only way to update it, just to download a new installer. PMDG is courteous enough to tell us when a full reinstall is required for an update instead of just using some vague language like that. It'd be nice if Aerosoft did the same.

[Hans Hartmann 3694]

Well, while I can of course change the text in the updater, I have to ask one question: why isn't this clear enough? It says "new installer" and "download from shop account" (which could also mean Simmarket and other third party shops, so it doesn't say "Aerosoft shop"). Where is this vague?

[janjoensson 54]

1 minute ago, Hans Hartmann said:

Well, while I can of course change the text in the updater, I have to ask one question: why isn't this clear enough? It says "new installer" and "download from shop account" (which could also mean Simmarket and other third party shops, so it doesn't say "Aerosoft shop"). Where is this vague?

I think the question is: Should or should you not uninstall the old version before installing the new version, or should it be treated as an update where you keep the old version and the update overwrites the old files.

 

Best regards Jan

[Hans Hartmann 3694]

8 minutes ago, janjoensson said:

I think the question is: Should or should you not uninstall the old version before installing the new version, or should it be treated as an update where you keep the old version and the update overwrites the old files.

 

Best regards Jan

To be honest, I never uninstall any old versions and never came across a problem. An uninstall usually only makes sense when something didn't work before, so any configuration files etc. get removed to make sure they get newly created. A reinstall usually overwrites everything.

A reboot before installing a new version makes much more sense than an uninstall, as it ensures that no MSFS or P3D remains are blocking the system from overwriting files.

 

If you want to reset the CRJ, the best way is to remove the m-files and the work folder (you will lose all settings and flightplans when you do this!!!).

[janjoensson 54]

2 minutes ago, Hans Hartmann said:

To be honest, I never uninstall any old versions and never came across a problem. An uninstall usually only makes sense when something didn't work before, so any configuration files etc. get removed to make sure they get newly created. A reinstall usually overwrites everything.

A reboot before installing a new version makes much more sense than an uninstall, as it ensures that no MSFS or P3D remains are blocking the system from overwriting files.

 

If you want to reset the CRJ, the best way is to remove the m-files and the work folder (you will lose all settings and flightplans when you do this!!!).

Thank you very much for this quick and clear answer! I just downloaded and installed the new version without uninstalling the old and as far as I can see everything is working perfect. Very smooth installation process.

 

I really love the CRJ! Have a nice weekend.

[Capt Shark 77]

10 hours ago, quasiguru said:

I had this issue myself.. In the content manager just delete it and reinstall, and it will work

Hey Quasiguru, after a couple of CTDs, I gave it a break and came back to it and this time I deleted my Roaming Cache and some pre-cached areas. I also re-checked the Content Manager and another update appeared. I successfully downloaded and installed. Same result and CTDs. Next went in to my Community folder and removed all the 3rd Party Liveries.  Tried it again and loaded fine! I just taxied around KATL and all was okay.  Only thing missing now is my United Express CRJ 550 livery which I never removed. Any way, it looks like it was the 3rd Party liveries.  I'll test it out a little more.

[quasiguru 15]

5 hours ago, Capt Shark said:

Hey Quasiguru, after a couple of CTDs, I gave it a break and came back to it and this time I deleted my Roaming Cache and some pre-cached areas. I also re-checked the Content Manager and another update appeared. I successfully downloaded and installed. Same result and CTDs. Next went in to my Community folder and removed all the 3rd Party Liveries.  Tried it again and loaded fine! I just taxied around KATL and all was okay.  Only thing missing now is my United Express CRJ 550 livery which I never removed. Any way, it looks like it was the 3rd Party liveries.  I'll test it out a little more.

Yeah my CRJ550 UAL Livery is gone now too. I am glad to hear you are functional now though.